the request timed out

2846
13
09-10-2014 02:26 PM
ScottBallard
New Contributor II

anyone get this message when using collector to access Portal?

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13 Replies
JürgenAchilles
Occasional Contributor

Hi Scott

can you provide more detail. At what point is collector timing out. When you open, load a map or enter a point etc...?

Thanks

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ScottBallard
New Contributor II

when i attempt to sign in. Collector successfully validates I have the correct web address for Portal, then I sign in and it times out. I have used mutliple logins all with the same result 'The request timed out'

Thanks for responding

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JürgenAchilles
Occasional Contributor

Scott,

are you a member of the Collector Pilot Group?

If not check with GIS Support‌.

Regards

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ScottBallard
New Contributor II

No I am not….

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GISSupport3
Regular Contributor

Hi Scott Ballard

Can you connect to the Portal via a web browser?

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ScottBallard
New Contributor II

yes i can

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GISSupport3
Regular Contributor

Can you connect to the Portal via a browser on your mobile device?

Does the Collector App released last week make a difference?

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ScottBallard
New Contributor II

Yes I can connect to Portal via my browser on the tablet.

It’s the latest version of Collector

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GISSupport3
Regular Contributor

I assume you are on Android?

Via your browser, login to the Portal and then click "My Organisation"

Look for your Name.

Confirm your Username

Use the exact Username as the login via the app.

See what happens.

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