when i attempt to sign in. Collector successfully validates I have the correct web address for Portal, then I sign in and it times out. I have used mutliple logins all with the same result 'The request timed out'
Thanks for responding
I assume you are on Android?
Via your browser, login to the Portal and then click "My Organisation"
Look for your Name.
Confirm your Username
Use the exact Username as the login via the app.
See what happens.