Telephone hot link in Collector

2783
6
07-10-2015 10:22 AM
RogerYoung1
New Contributor III

Is it possible to make telephone numbers hot links? We have a Collector app and we would like for our inspectors to be able to call the business owners by just tapping on the number. We have tried formatting (XXX) XXX-XXXX and we have tried HTML but  neither worked. I thought I had it working at one point by just using the formatting with a small sample of data but once I loaded the the full data in it  didn't work after all. Any help (including nope you can't do that) would be appreciated.

6 Replies
XanderBakker
Esri Esteemed Contributor

I came across this link: Phone Links which shows two ways to create a link to a phone number.

HTML link:

<a href="tel:1-408-555-5555">1-408-555-5555</a>

Native app URL string:

tel:1-408-555-5555

What surprised me is that the Native App URL works in ArcGIS for Desktop

... and when published to ArcGIS Online the HTML link works in a web map:

However, when these fields are consumed by collector both don't seem to work.

So, it might not be possible, but it would be a great addition!

0 Kudos
RogerYoung1
New Contributor III

Thanks, Xander. I suspect that you're right and that it's not possible, but I figured it didn't hurt to ask.

0 Kudos
MichaelSouffront
New Contributor III

I just came across this same need.

It is very frustrating that ArcGIS online does recognize phone number hotlinks, and Colletor, which is a MOBILE app, does not.

RogerYoung1
New Contributor III

I went ahead and posted it as a suggestion in the Ideas forum. It seems like a no-brainer to me since it is, as you said, a mobile app.

XanderBakker
Esri Esteemed Contributor

Could you include the URL to the idea to enable other to up-vote the idea?

Thanks!

0 Kudos