sideloading collector imagery basemap not working

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08-31-2020 11:44 AM
New Contributor II

I am trying to sideload an imagery basemap to collector via the Files app and nothing seems to be working. I have the correct file type (.tpk), it's pointing to where it should be, but I keep getting the error "Local Basemap Not Available." The tile packages are using Kreator with Esri world imagery (for export) at various extents and zoom levels but nothing has been successful. Does anyone have any experience/suggestions for this?

Thanks in advance.

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by Esri Contributor
Esri Contributor

HI, Julia, 

Is this on Adroid devices? Whick folder on the device have you saved the tpk?

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Occasional Contributor

Hi, I don't know if you resolved this but I recently came across the same issue. In my case I was adding my base map to the wrong folder. There is a com.esri.collector folder and a com.esri.arcgis.collector folder. It is the com.esri.collector that needs to be used. Easily confused!

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New Contributor

Hi Julia, I am having the same issue. Did you ever find a resolution? 

@AnthonyJones5, I don't see those folder names on my iOS device. Are you seeing those on a computer?

Thanks!

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Occasional Contributor

Hi Heather,

Sorry, I should have clarified that I was seeing those with an android device plugged into my pc. I'm not sure of the process on IOS. I know it used to be through iTunes but think it can be managed through a file browser app now.

Kind Regards

Anthony

 

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New Contributor

Ah! Thanks for the clarification Anthony.

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