I was previously able to take maps offline that I created on ArcGIS Online. Now, when I go into Collector the cloud icon that allows you to download the map is gone. If I view the map settings on AGOL, the "Offline Mode" is not shown. The only difference that I can think of is I used to have a free account because we had the yearly maintenance program. We then purchased 5 user account license, but the original account is still one of the 5 and is the administrator. I created a new map, and the "Offline Mode" is shown in the settings with the check box shown. If I enable Offline with this map, that Offline option is available in Collector. Anyone else experience this? I know this is sort of unique. I'm just trying to avoid having to rebuild my maps. Any help is greatly appreciated. I guess I'm just rying to figure out why the entire "Offline Mode" is missing from my basemap.
Thank you for your replies. I believe it was my mistake. I had a map with some layers, and then created another map and used one of those same layers (valves). I then changed the settings in that layer and it disabled the option of being able to download it. Thank you both for your help.
I am having the problem where I download my offline work area once, but then if I need to download a new different offline work area, or if I update the map in ArcGIS Online, then need to download it for offline use again - I am missing the download button (the little cloud one). It seems like I only get one shot at downloading an offline area which is really not helping me much.
I experienced this problem yesterday, had to call ESRI today. We found a work around but the main issue; if I create a brand new map in AGOL, the option to take the layers offline is absent and we could not figure out why. All the layers in the map had sync enabled and were editable etc. But of course the download option in Collector was not available.
Eventually I took a map which worked previously, and added the same layers to it, renamed it, and it worked fine. The download option came up in Collector etc.
The Rep is hoping it is a one time, one off situation. But if I cannot create a new map and see the option to download, and have to use only previous map, I am a little dubious that others won't have the same problem. But hopefully the work around helps.