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No longer able to download maps with hosted tile layers

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12-07-2017 05:34 AM
PatrickFilyer
Frequent Contributor

I am unable to download maps on collector that contain a hosted tile layer.

I was able to download these maps yesterday. Could it have something to do with the recent update to AGOL?

Is anyone else experiencing this with maps that contain hosted tile layers?

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10 Replies
AhjungKim4
Frequent Contributor

I am having the same issue.  ArcGIS Online update last night must have affected it.  

PatrickFilyer
Frequent Contributor

I just got off the phone with tech support. They were able to reproduce the error and have a team looking into a fix now. 

AhjungKim4
Frequent Contributor

Patrick, thank you for sharing that.  Would you please post here when Esri lets you know they fixed it?  I doubt that they will announce it.

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PatrickFilyer
Frequent Contributor

Sure, You'll know as soon as I do. 

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MiaogengZhang
Esri Regular Contributor

Hi, Patrick

Do you have a support incident number that I can follow up?

-Morgan 

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PatrickFilyer
Frequent Contributor

Esri Case #02033064

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MiaogengZhang
Esri Regular Contributor

Ahjung/Patrick,

This issue should be fixed now. Can you try again?

Thanks

Morgan

PatrickFilyer
Frequent Contributor

Yes, it is working. Thanks for fixing it. 

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AhjungKim4
Frequent Contributor

Morgan, I can also confirm it's working.  Thank you for letting us know!

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