Issue with Collector on Samsung tablet

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05-24-2019 02:47 PM
RonaldVanderpool
Occasional Contributor

Greetings!

Has anyone had any issues with failures to download maps in Collector using Android devices. I have tested the same maps using the devices with new Collector for iOS and also the Classic Collector for Android and have not has any issues with the downloading for disconnected editing. I also downloaded the Beta version of Collector on the Samsung tablet and it still wont download the maps. In fact, my device fails to show any buttons or widgets for download or attaching images. Here is an image of the error I keep getting in Classic on the Samsung when attempting the download workflow.

Error message in Collector Classic for Android

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