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Hosted Feature Layer on ArcGIS Enterprise not showing on Collector (Android)

03-05-2018 07:25 AM
New Contributor III

I have a map on ArcGIS Enterprise 10.6 which contains

- 2 layers from the same hosted feature layer created from Survey123

- a basemap (World Topo Map Export)

When opening this map with the same account on different Collector setups, I have different behaviors:

- Windows 10: works perfectly

- iOS 10: works perfectly

- Android 8.1: cannot see any features

- Android 5.1: cannot see any features

On Android, when trying to download the map, I get the following error message:

One or more of the layers could not be loaded. The map cannot be downloaded.

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