I only work on iOS so I can't help much with Android. What error message are you seeing? Please provide as much detail as possible about the error and the circumstances that led to it. Maybe someone on here can help.
Esri Support has removed KB article #42579 as it was a possible solution for a very specific scenario involving Collector for ArcGIS app 'edits failing to sync' but was mistakenly used by users outside of the supported scenario, which resulted in data corruption. Please contact Esri Support for more information.