Downloading maps for offline editing

[KevinDunkin1]

I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".

This seems like a basemap error/issue does one think it will persist with my own tpk?

Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections

[MattReeves]

Good Morning,

I too am now experiencing the 'Error performing submit job operation for Export Tiles on Export Cache' message. I have been successfully taking data/esri basemaps offline in Collector for about a month now. Today is the first day experiencing the issue. Can you (ESRI) look at the topo basemap and see if it is again experiencing issues?

[DanielBuckler]

I am now experiencing the same issue as that documented above. I have tried using multiple devices and toggled different settings, but I keep receiving the "Error performing submit job operation for Export Tiles on Export Cache" message. Just for the sake of testing, I tried downloading maps I had successfully downloaded a few days ago, but I still receive the same message.

[KellyGerrow]

Thanks for reporting the issue. Which basemap are you currently using?

-Kelly

[DanielBuckler]

The unlabeled, unfeatured imagery basemap. Thanks, Kelly!

[MattReeves]

World_Topo_Map (MapServer) 
I am using this one.
services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer

[KellyGerrow]

Thank you mreeves.spokanecounty‌ and abuckalypse‌.

We are looking into the issue and will update as soon as possible.

-Kelly

[FrankPotempa]

We are having the same issue with the AGOL tiled basemaps. About half way through download errors out and states the request timed out.

Portal reports;

https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer/exportTiles/submitJob...

I removed token portion

&serviceproxy=true&servicename=World_Topo_Map&serviceType=MapServer' is not accessible: Timeout. Read timed out.

This was working fine yesterday April 3rd. Just started happening today. 

thanks

Frank

[AlanRex1]

Thank you Frank (and the previous reporters).

We have reproduced this issue and it has been reported on the ArcGIS Online Health Dashboard (ArcGIS Online Health Dashboard).  Our operations team is working on resolving the issue.  

[FrankPotempa]

I have tested and downloaded successfully 3 AGOL tiled basemaps;

Topo

Imagery (2) 

Things are working as of this reply. 

Thanks to all 

[AlanRex1]

Thanks again Frank!

I can confirm that the operations team has resolved the current issue and have recently updated the Health Dashboard.  They are still investigating the initial cause of the problem but customers should no longer experience any latency.