Hi Heather,
Thank you for sharing that information. This sounds like an unlikely scenario because Collector doesn't currently support any type of hybrid workflow where it performs an auto-sync when it detects network connectivity. Collector is either purely online or offline and requires a manual sync to either push or pull edits to online, even if the online and offline maps share the same services.
I performed a similar test on my end using iOS and Android and the edits I made to the online map did not get updated automatically in the offline map. I was connected to a stable WiFi network throughout that testing.
I have a few questions for you:
- What OS are they working with?
- How many times has this happened to them?
- Can we verify that at no point they might have clicked the 'sync' button?
- Are they the only user on that device?
- How much time passed between when the map was downloaded and when they opened it and saw this issue?
- What version of the app are they using?
- What type of device are they using?
Thank you
-Kevin