Hi I am trying to work offline using collector but each time i try to download the map i get a message saying the i need to enable "Background App Refresh". When I click on Settings to do this, i can see that this option seems enabled, however grayed out.
After re opening and retrying i get the same error.
Could you please confirm how i can resolve this?
Hi Susana - Any luck with this issue?
I have the same issue with an iPhone 6 Plus, although my Background App Refresh is set to off, but like yours, it is greyed out and I cannot change the setting. When I tried to take a service offline, Collector threw an error saying that I need to enable background refresh, but then it actually downloaded the data and worked offline. However, when I tried to upload changes, it threw the same error but did not perform the upload.
Are you working with a service behind a firewall by any chance? I am connected through VPN/SecurID to our ArcServer behind our firewall, and thought that maybe that is causing the glitch, but I haven't found any documentation or user experiences on that yet. However, if I disconnect from VPN, I still can't change the setting, so not sure if that is really an issue.
I'll update here if I find anything. (Currently at the UC, so hopefully I can find someone with knowledge on the issue.)
Susana - Ok, here was the solution for me, and probably for you as well. There are two places to set Background App Refresh - (1) in the Collector app settings (that's the one we were looking at, which was greyed out), and (2) under Settings / General / Background App Refresh where you can turn off refresh for all apps at once (which I had done to conserve battery life, but had forgotten that I did that). Hope this helps.