Collector for Android missing downloaded maps under Manage maps

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11-24-2015 08:32 AM
WarrenMedernach
Occasional Contributor III

Am I missing something here? When I goto Manage in Collector on my Android device, I am not seeing any of the downloaded maps?

I'm not sure if this is a result of the recent update, or the result of me testing a side-loaded tile package basemap?

When I goto to Manage > Basemaps, I can see the downloaded basemaps, but Manage > Maps is empty...

Anybody experiencing this?

Warren

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PeteCrosier
Occasional Contributor III

This is something introduced with a recent update, as far as I can tell. We have to close Collector completely and reopen it to get the map to show in the Manage screen. We've reported it to Esri but the more people who do the better!

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PeteCrosier
Occasional Contributor III

This is something introduced with a recent update, as far as I can tell. We have to close Collector completely and reopen it to get the map to show in the Manage screen. We've reported it to Esri but the more people who do the better!

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WarrenMedernach
Occasional Contributor III

AH HA!!  The one thing I didn't try... rebooting...  how could I have missed that...  :)

Thanks Pete!

What's the easiest way to report things like this to ESRI?


Warren

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PeteCrosier
Occasional Contributor III

Generally we go through Esri UK support for less urgent stuff - I guess it depends on what sort of customer you are, etc. as I imagine there's a load of different ways in.

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