Collector: cannot download offline map

[NicolasGIS]

Hello,

I am facing a very similar issue as described on this thread:

Anyone else having a problem with downloading offline maps all of a sudden? 

I have been able to download 2 webmaps for years and today out of the blue it is no longer working.

• On Collector "Classic", I have the following error displayed:

      « Table MYTABLE not found » 

      and the map is not dowloaded.

• On Collector, I can download the map, but the layer using this table has a red exclamation mark and the following error is displayed:

      "Domain: com.esri.arcgis.runtime.error

       Code: 20

       Description: No data"

No changes have been made to "MYTABLE" feature class and monitoring the requests with Fildder, I was able to download the runtime geodatabase generated by the ArcGIS Server containing this table, convert it to a regular file geodatabase, and to open in ArcMap: the table does exist and does contain features.

Any idea what could the issue ?

Thanks for your help !

[DougMorgenthaler]

Nicolas GIS‌ sorry to hear you're having issues getting your map offline.  Couple of questions:

- Is the affected table stored as part of a featurelayer hosted in ArcGIS Online?
- What mobile platform are you using?

[NicolasGIS]

Thanks for your reply Doug Morgenthaler !

- The affected table is part of a feature layer from SDE 10.8 (Oracle) published to an ArcGIS Server 10.8 with token based security

- Mobile plateform is IOS (not tested on android)

[DougMorgenthaler]

Thanks - are you embedding credentials for that layer in an item in ArcGIS Online?  

[NicolasGIS]

No, credentials are not embedded. They are prompted when opening the map in Collector.

Just wanted to add that we recently upgraded from SDE Oracle 10.3.1 to 10.8, might be related ?

[DougMorgenthaler]

Possible - can you correlate the behavior change in Collector to the timeframe of the upgrade?