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Collector won't load any map

09-14-2016 02:13 AM
New Contributor


After downloading Collector's beta app I cannot load any map. All maps are published via AGOL with its feature services. App is immediately crashing or restarting. Maps are loading without external GNSS device connection.

Device: SONY Xperia Z

Android 5.1.1 (SONY's 10.7.A.0.228 lastest build)



Any ideas, please?

1 Reply
New Contributor III

I'm experiencing similar behavior. I'm trying to download a new map, which appears to go through the download process just fine. Upon opening the new map Collector crashes every time. I do have a map on the device that was downloaded 12/8/2016 that loads just fine. Also viewing maps over WiFi doesn't appear to be an issue.

Collector 10.4.2, build 1026

Samsung Galaxy Tab S2 (model SM-T713)

Android 6.0.1

Same map downloaded to phone works just fine.

Collector 10.4.2, build 1026

Nexus 5

Android 6.0.1

I have a Nexus 7 (2013) I will also try when I get a chance.