Hi Esri community,
Last week I installed Collector 10.3 because I updated my device to Samsung Galaxy Note 2. I was testing outside my office (download base map and feature layer) with adding features and attachments and all was working fine including syncing back to the feature service.
I downloading the area of interest (1 hr drive away) to undertake the real photo point monitoring and when I came back to the office to sync, the sync moves quickly to about 50%, but then it stalls and is just stuck there. I have 10 syncs and the 'Manage' tab in Collector is telling me the map is 35mb.The WiFi icons are still flicking at this point, so I guess something is happening? I have enabled my screen time out to be 10 minutes, but it still doesn't complete by then.
Does someone have any suggestions or can provide some assistant please?
PS. Very happy with the 3m accuracy I was obtaining in the field.
Do you use ArcGIS Online host feature service or your own server's ?
You can use Fiddler to capture the whole traffic during sync process
Thanks for your suggestion, I use the AGOL feature service.
What I did was copy the folder from my phone and used the XML Export Workplace Document on the Geodatabase as suggested in another post. I recreated the feature service with attachments (only 9 features) and re uploaded to my AGOL account and attached the images through the webmap.
Still not sure why it fell over, but unfortunately haven't the time for trouble shooting. I did previously upload this service through ArcGIS Pro, but this time I stuck with ArcMap.
If your wifi is a bit slow, uploading 35MB can take more than 10 minutes. One of my users had a smiliar problem when syncing failed at the office location, but worked when he tried it at home that evening. It's worth a try.