Cannot zoom in/out when using Default Basemap

[CarlHolt1]

Classic Collector v18.0.3

Phone: Samsung Galaxy S8 Model# SM-695OU vREV1.0

Multiple users reporting issues when opening Collector using Default Basemap on same phone model. If users change Basemap, functionality works.

[GeoJosh]

Hey Carl,

• Are you web maps hosted in ArcGIS Online or Portal?
• Are you taking the web maps offline or using them online?
• Do you see this issue with all of your organization's web maps?
• Can you test and see if this occurs on Collector for Windows?
  • https://www.microsoft.com/en-us/p/collector-for-arcgis/9wzdncrdg7lk?activetab=pivot:overviewtab 

Thanks,

Josh