CityEngine 2012 Trial on Linux RHEL 6.4 - Authorization Software Error

DerekAdams · ‎04-16-2014

I'm trying to authorize my trial of CityEngine 2012 which I downloaded via the sticky post here in the forums. I specifically got the Linux version and I'm attempting to run it on RHEL 6.4 (Santiago). The installation seems to proceed fine until I get to the point where I have to specify the license information.

I run the following command from the installation directory: ./bin/ArcGISAdmin

That brings up a screen with a tree structure. I select the CityEngine option, then click the button "Authorize Now..."

A new window appears titled "Software Authorization Wizard". I select the following options:

1. "I have installed my software..."
2. "Authorize with ESRI now using the internet."
3. I fill in all my personal information
4. On the next screen, I fill in my industry/job etc.

Then... When I click "Next >" on this job information screen, the wizard program just quits and gives me the main screen of ArcGISAdmin again. I get no prompt asking for an authorization code, etc.

Does anyone have any help on this?

P.S. I was curious about why it was just quitting, so I ran a debugger on it and receive the following message:

Program received signal SIGSEGV, Segmentation fault.
0x0000000000883089 in pFlxActHandleResetError ()

Thanks,

-Derek

DerekAdams · ‎04-25-2014

I figured out my problem. It turns out that the licensing service (install_fnp.sh) wasn't properly executed. We walked through the install and did the installation properly and once we did, I was able to get to the next screen.

Thanks for your help!

-Derek

View solution in original post

MatthiasBuehler1 · ‎04-22-2014

Hi Derek,

Sorry for the inconvenience ..

Can you please write to support@esri.com ?

Thanks & good luck !

DerekAdams · ‎04-22-2014

Hi Derek,

Sorry for the inconvenience ..

Can you please write to support@esri.com ?

Thanks & good luck !

I have but I don't get connected with the right people. Do you have a software engineering team I can speak with? This is a software error and I need to speak with someone who actually writes the ArcGISAdmin program. I believe it's a bug in their code.

-Derek

MatthiasBuehler1 · ‎04-24-2014

Hey Derek,

waiting on some feedback..

matt

MatthiasBuehler1 · ‎04-24-2014

Hi !

Can you provide the full stack trace at the time of the crash ?

Let me know ..

matt

DerekAdams · ‎04-24-2014

Hi !

Can you provide the full stack trace at the time of the crash ?

Let me know ..

matt

Program received signal SIGSEGV, Segmentation fault.
0x0000000000883089 in pFlxActHandleResetError ()
(gdb) bt
#0  0x0000000000883089 in pFlxActHandleResetError ()
#1  0x000000000087d683 in flxActCommonLicSpcGetNumberProducts ()
#2  0x0000000000458e9c in CDirectConnect::IsActivated(QString) ()
#3  0x00000000004ef1f7 in CRegistrationNumber::initializePage() ()
#4  0x00007f3b9a005fed in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#5  0x00007f3b9a00625f in QWizard::next() ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#6  0x00007f3b9a00704e in QWizard::qt_metacall(QMetaObject::Call, int, void**)
    () from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#7  0x00000000006d93dd in CMainDlg::qt_metacall(QMetaObject::Call, int, void**)
    ()
#8  0x00007f3b99258d09 in QMetaObject::activate(QObject*, QMetaObject const*, int, void**) () from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#9  0x00007f3b9a19b562 in QAbstractButton::clicked(bool) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#10 0x00007f3b99ea5cbb in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#11 0x00007f3b99ea7625 in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#12 0x00007f3b99ea787b in QAbstractButton::mouseReleaseEvent(QMouseEvent*) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#13 0x00007f3b99b19531 in QWidget::event(QEvent*) ()
---Type <return> to continue, or q <return> to quit---
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#14 0x00007f3b99ea646f in QAbstractButton::event(QEvent*) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#15 0x00007f3b99f448fe in QPushButton::event(QEvent*) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#16 0x00007f3b99abd84f in QApplicationPrivate::notify_helper(QObject*, QEvent*)
    () from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#17 0x00007f3b99ac4fd7 in QApplication::notify(QObject*, QEvent*) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#18 0x00007f3b99242b54 in QCoreApplication::notifyInternal(QObject*, QEvent*)
    () from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#19 0x00007f3b99ac0ad6 in QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer<QWidget>&, bool) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#20 0x00007f3b99b44bc9 in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#21 0x00007f3b99b438e3 in QApplication::x11ProcessEvent(_XEvent*) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#22 0x00007f3b99b6e2f2 in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#23 0x0000003605e38f0e in g_main_context_dispatch ()
   from /lib64/libglib-2.0.so.0
#24 0x0000003605e3c938 in ?? () from /lib64/libglib-2.0.so.0
---Type <return> to continue, or q <return> to quit---
#25 0x0000003605e3ca3a in g_main_context_iteration ()
   from /lib64/libglib-2.0.so.0
#26 0x00007f3b9926fb35 in QEventDispatcherGlib::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#27 0x00007f3b99b6de3f in ?? ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4
#28 0x00007f3b99241ef5 in QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) () from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#29 0x00007f3b9924215d in QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) () from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#30 0x00007f3b99243f04 in QCoreApplication::exec() ()
   from /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4
#31 0x0000000000420f1d in main ()
(gdb)

DerekAdams · ‎04-24-2014

Here is also the 'ldd' output to ensure I'm using the correct Qt libraries:

 linux-vdso.so.1 =>  (0x00007ffff7da6000)
 libQtGui.so.4 => /home/dpadams/Esri_CityEngine_2012/bin/libQtGui.so.4 (0x00007f177ac18000)
 libQtNetwork.so.4 => /home/dpadams/Esri_CityEngine_2012/bin/libQtNetwork.so.4 (0x00007f177a8d1000)
 libQtCore.so.4 => /home/dpadams/Esri_CityEngine_2012/bin/libQtCore.so.4 (0x00007f177a411000)
 libpthread.so.0 => /lib64/libpthread.so.0 (0x00000038a7000000)
 libstdc++.so.6 => /usr/lib64/libstdc++.so.6 (0x00000038ad400000)
 libm.so.6 => /lib64/libm.so.6 (0x00000038a6c00000)
 libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00000038acc00000)
 libc.so.6 => /lib64/libc.so.6 (0x00000038a6400000)
 libdl.so.2 => /lib64/libdl.so.2 (0x00000038a6800000)
 libgthread-2.0.so.0 => /lib64/libgthread-2.0.so.0 (0x0000003605a00000)
 libglib-2.0.so.0 => /lib64/libglib-2.0.so.0 (0x0000003605e00000)
 libpng12.so.0 => /usr/lib64/libpng12.so.0 (0x00000038ab000000)
 libz.so.1 => /lib64/libz.so.1 (0x00000038a7400000)
 libfreetype.so.6 => /usr/lib64/libfreetype.so.6 (0x00000038aa400000)
 libgobject-2.0.so.0 => /lib64/libgobject-2.0.so.0 (0x0000003611600000)
 libSM.so.6 => /usr/lib64/libSM.so.6 (0x00000038b0400000)
 libICE.so.6 => /usr/lib64/libICE.so.6 (0x00000038b0000000)
 libXrender.so.1 => /usr/lib64/libXrender.so.1 (0x00000038ab400000)
 libfontconfig.so.1 => /usr/lib64/libfontconfig.so.1 (0x00000038aac00000)
 libXext.so.6 => /usr/lib64/libXext.so.6 (0x00000038a9c00000)
 libX11.so.6 => /usr/lib64/libX11.so.6 (0x00000038a8c00000)
 librt.so.1 => /lib64/librt.so.1 (0x00000038a7800000)
 /lib64/ld-linux-x86-64.so.2 (0x00000038a6000000)
 libuuid.so.1 => /lib64/libuuid.so.1 (0x00000038ae000000)
 libexpat.so.1 => /lib64/libexpat.so.1 (0x00000038aa000000)
 libxcb.so.1 => /usr/lib64/libxcb.so.1 (0x00000038a9000000)
 libXau.so.6 => /usr/lib64/libXau.so.6 (0x00000038a9400000)

DerekAdams · ‎04-25-2014

I figured out my problem. It turns out that the licensing service (install_fnp.sh) wasn't properly executed. We walked through the install and did the installation properly and once we did, I was able to get to the next screen.

Thanks for your help!

-Derek