City Engine License Manager behaviour

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12-11-2013 03:33 PM
JohnPlunkett1
New Contributor III
Hello,

Has anyone had this behaviour with City Engine 2013 or 2012.

1x Concurrent Use License authorised and setup correctly on a License Server Administrator. ArcGIS Administartor setup correctly too.


City Engine crashes on startup, however when the license is borrowed through the Administrator City Engine opens.
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JohnPlunkett1
New Contributor III
FYI, was sent this today

Esri CityEngine 2013.1 Service Release (SR) for Windows and Mac are now available for our users to download from the Customer Care Portal (CCP).

This Service Release fixes an issue with the Concurrent-Use Licensing.  Customers with Concurrent-Use Licenses should uninstall Esri CityEngine 2013.1 and install this Service Release.

Additional information about this release will be posted on the ArcGIS Resource Center and esri.com

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7 Replies
MatthiasBuehler1
Frequent Contributor II
Hi,

can you please report this to support@esri.com ?

please add a note that this is specific to CityEngine 2013.

once you have an answer, please post it here, ok ?

thanks !

matt
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JohnPlunkett
Esri Contributor
Hi sure thing,


We are also working with a new error as well
I seem to have another City Engine issue now.  When I open a project created in CE2012, the CE2013 program crashes during model generation.  This happens on two different machines using different OS (Win7 and Win 8).  The crash generates a log file (attached). 

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007fee9cca36a, pid=3572, tid=2508
#
# JRE version: 6.0_43-b01

Logged with Esri support as well
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JohnPlunkett1
New Contributor III
Hi sure thing,


We are also working with a new error as well
I seem to have another City Engine issue now.  When I open a project created in CE2012, the CE2013 program crashes during model generation.  This happens on two different machines using different OS (Win7 and Win 8).  The crash generates a log file (attached). 

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007fee9cca36a, pid=3572, tid=2508
#
# JRE version: 6.0_43-b01

Logged with Esri support as well
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JohnPlunkett1
New Contributor III
Reposted from a private message

The bug's been isolated. The issue is that CE2013 consumes 2 licenses instead of one. 1 for CE itself and 1 for the builtin CityEngine SDK. That was a small thing that was missed. There's more customers having that issue. Thus, the solution is to:
1] Request temporarily twice as many licenses from Esri ( Bug number 'NIM097578' )
2] Use single use licensing ( nodelocked ), which do not have that problem.
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MatthiasBuehler1
Frequent Contributor II
Update :
We're working on a Service Release ..
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JohnPlunkett1
New Contributor III
FYI, was sent this today

Esri CityEngine 2013.1 Service Release (SR) for Windows and Mac are now available for our users to download from the Customer Care Portal (CCP).

This Service Release fixes an issue with the Concurrent-Use Licensing.  Customers with Concurrent-Use Licenses should uninstall Esri CityEngine 2013.1 and install this Service Release.

Additional information about this release will be posted on the ArcGIS Resource Center and esri.com
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MatthiasBuehler1
Frequent Contributor II
YAY ! Cool, huh? :p
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