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city engine crash

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05-28-2019 08:45 PM
gengyihe
by
New Contributor
‎05-28-2019 08:45 PM

a few days ago,i was still using cityengine and nothing problem occurred.
but now When I open the city engine ,it quit unexpectedly with nothing ,I have installed version2016,2018,2019,they both have this question ,when I open the version2016 and click the scene window, it shows like the picture ,how could I solve this problem?
Thanks a lot

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1 Reply
ThomasFuchs
by Esri Regular Contributor
Esri Regular Contributor
‎05-29-2019 01:32 AM

Hi

Thanks for reporting this issue

Could you please provide, the information that comes up when you press the Details>> button?


If CityEngine doesn't start correctly, you can try the following:

  1. deleting the user preferences folder in your user account (on Windows C:\Users\<user>\.CityEngine\20XX.XR.win32.win32.x86_64)
    -> This will reset all user information (like Workspace settings, user accounts, ...)
  2. If you are using the "Default Workspace", rename the folder  (on Windows C:\Users\<user>\Documents\CityEngine\Default Workspace)
    You can later switch back to the renamed workspace or import your projects from there.

For more information on Workspaces and Projects refer: Projects overview—Help | ArcGIS 

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