Cannot Run Infographics

[RobinDiSalvo1]

Everytime I try to run an inforgraphic I get a "Server Error" telling me I cannot run this infographic.  What does that mean and how can I fix it?

Thanks!

[FasilTiru]

Hello Robin DiSalvo‌,

Sorry for the inconvenience but we can help you troubleshoot the cause. From your screen capture, I see that you are running custom (My/Shared) infographics you or someone in your organization created. It's most likely that the contents of those infographics are inaccessible causing this error. 

1. Do you get the same error when running the Standard infographics?

2. Go to Build Reports > Build Infographics > and try to open the custom infographics that you were trying to run. Do you see any errors or missing items? If yes, remove those missing items from the template > Save it > and run this one. 

3. You can also download the failing templates and send the file to us so we can investigate. 

Thanks,

Fasil T.

Business Analyst Team

[RobinDiSalvo1]

I checked my other infographics and they are all running fine with the exception of the one attached.  How do I send you a brpt file so you can look at it on your end?

[FasilTiru]

You can simply click on Use advanced editor > and you'll see the option to Attach a file.

Thanks,

Fasil

[RobinDiSalvo1]

Here it goes - crossing my fingers.

Thanks,

Robin

[FasilTiru]

I uploaded this template and the issue is most likely caused by this missing map. This map could have been a web map that is no longer shared with you or deleted from your organization. 

So I replaced this missing map panel with another basemap and your template runs fine now:

Go to Build Reports > Build Infographics > open the above infographics > replace the missing map with another map > and remove/replace other missing items from the template > Save it > and run it again. 

I hope this helps!

Fasil

[RobinDiSalvo1]

Thank you so much Fasil!