WebGISDR Failing on export and import with permissions issues

[Anonymous User]

Hi,

I'm trying to both export and import a webgisdr and it continues to fail when I've triple checked the admin and service account running portal, server and datastore all have permissions on the backup directories. This is the error I see:

{"error":{"code":500,"details":null,"message":"Cannot write to directory path 'D:\\WebGISDR\\WebGISSite1572722942288\\dataStore\\14fedebe-2029-4ad8-b5d3-6d33c1a18a23'. Please check that the location is valid and that the ArcGIS Data Store account has permissions to the location."}}

Does anyone have any guidance on this? I'm using ArcGIS Enterprise 10.6.1 on a windows 2016 server.

Thanks!

[DanNarsavage_IDWR]

FWIW, we found that both the SHARED_LOCATION and BACKUP_LOCATION settings must be UNC paths.  Our SHARED_LOCATION was configured with a UNC path early on.  In desperation after several failed runs with the "cannot write to directory path" error message coming from the portal machine, we changed the BACKUP_LOCATION to a UNC path as well and . . . Voila!