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Today we tried logging into this machine with an account that has administrator privs. CityEngine works. We logged out and logged in with an account without admin privs and CityEngine doesn't work. When we right click on the shortcut and choose Run as Administrator, CityEngine does launch (when we tried this a few days ago, it didn't). I'm not sure why this is happening like this since we run it under an unprivileged account elsewhere and even on this machine it worked previously but I guess we have it working. I would just like to know why it needs to be run with elevated privs now.
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03-13-2014
10:05 AM
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Hi Anna, My answers are below: ASchwabedal;372201 wrote: Hi there, I´d like to ask for some more background information: - is on that specific machine ArcGIS as well running? If yes, which version? Yes, ArcGIS 10.1 is installed - ArcGIS also connects to your license server? If yes, does it start correctly? Yes, it starts correctly and the ArcGIS Administrator shows the licenses for both ArcGIS and CityEngine Opening ArcGIS Administrator you can see on tab Availability the concurrent use licenses of your license server for City Engine 2012? Yes, I can see that there are 500 concurrent licenses available Did you try to open CityEngine as Administrator? Same error message? The users running on these machines do not have Administrator privileges so we used the right-click "run as administrator" option and that didn't change anything. However, running as a regular non-privileged user on the other machines works fine. - You recall as any change the update of your campus license. No other other changes of that machine, correct? Correct. There were no other changes on the machine that runs the license. Thank you! Dori
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03-13-2014
06:16 AM
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We have access to a university-wide site license for ArcGIS and CityEngine products. We have CityEngine installed on 8 workstations and 7 of them work. The lone holdout DID work last week but now is no longer able to open. We get the error: "CityEngine is not authorized for use. Access the ArcGIS Administrator. Click on the product folder on the left (e.g. Desktop), then select the Single Use product you will be using and click the 'Authorize Now' button. If you have already received an authorization file from Esir, choose the third option 'I have received an authorization file from Esri and am now ready to finish the authorization process' The license is authorized and, as I said, we use it on many other workstations plus there are labs all over campus that use it. NOTE: there ARE 500 available licenses when I go to try to start CityEngine. The only thing that has changed from when it worked last week and stopped working yesterday is that a new site license was put into place. I don't think that's causing it because everything else is working but I just thought I'd mention it. I did check the esri.license file in the user's home directory and it looks the same as all the others. I tried changing the DNS name of the license server to the IP address instead and also added the port but none of that worked. Any other suggestions?
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03-11-2014
06:58 AM
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