Latest Contributions by RobertBeutner

How big is the resolution in your photos? I have noticed that if photo being save has a high resolution setting it can take a bit to upload. If I change the resolution to a lower setting, the attachment is saved quicker. I checked - the size of the image file that I took with the Camera MX is 1.6 mb. Good point - maybe an adjustment to the image resolution would be a good thing to add to the workflow. Thanks Rob ... View more

it looks like its a memory issue with the camera app and not the collector on some samsung devices and that we�??re investigating if theres anything we can do in collector to work around it. We did notice that the Camera MX app was still working within the Collector app when the stock camera app was causing issues when we used it attached photos. Cheers Russ Hello Russ: The CameraMax app did work. The only issue is the length of time it took for the phone to update the map. A best practice would seem to be to not be too quick to walk "off-station" while waiting for the map to update with the attached photo. One new wrinkle: For some reason there is now a copy of the map I was updating in my ArcGIS Online account for organizations. I suppose it is possible I somehow created a copy, I am just not sure of the new web map copy. Both updated fine vai the collector app and photo MX. Thanks for the suggestion. Rob ... View more

Is your S3 on Verizon? Can you download another camera app called "Camera MX" and try to use that instead of the stock camera app? Thanks Russ Yes. Sorry that is one piece of information I neglected to add - I am a Verizon customer. I will try that app in the workflow first thing tomorrow. Thanks for the information. ... View more

Can you reproduce the attachment crash on any map with a hosted service that has attachments enabled? Thanks Russ Hello Russ, I think attachments are enabled properly because I can update the attachments in-office post field collection and view the attachments via the collector app. So it would seem to me that, yes it is probably happening to services that have attachments enabled. But to be fair I have only had this one test. Not sure if this meant for me - but I can share the parameters for what I did today: 1. I created a map service using the steps outlined in this ArcUser tutorial:http://www.esri.com/esri-news/arcuser/summer-2013/create-your-own-collector-map 2. Once I had the app set up on my Organizational ArcOnline account while following the steps outlined; I went outside - and started collecting points on the college campus where I work. 3. Testing iteration #1 - I took some points and tried to take photos. I did this at three different points on campus and none of thepoints updated on the online map (verified in-office). Also - none of the photos were in the on-board photo gallery. Each time the photo attachment would crash the app or at least cause it to loop. 4. Testing iteration #2 - I took some points, but I did not use the Samsung Galaxy S3 Android 1.4.2 camera to log locations. I did try to take one photo. Again, the result was that the app crashed. Again any photos taken with the collector app initiating the Samsung S3 camera app would result in no photos in the Gallery. So to sum up, I created a service using the desktop (10.1) and published it to an organizational ArcOnline account where I am also an administrator. I pointed the collector app at the proper url for my organization and logged into the collector app with the proper credentials. No photos can be processed successfully using a Samsung Galaxy S3 Android 1.4.2. Points can be successfully collected and photos shared via a third party service (like Google Drive). Of course this linking of photos needs to be done back in the office - post field collection. ... View more

I am using a Samsung Galaxy 3S. The android version is 4.1.2 and I am using Collector to attach the photo. A work around might be to: 1. Take the photo and post it to Google Drive 2. Download the Google Drive desktop app and sync it to your online account 3. Edit the collected points on the desktop in your office, by attaching the images from Google Drive desktop app. I just tested this myself and it works pretty well as far as a work-around goes. The image that is uploaded from your Google Drive account will open in a new tab when opened from the collected point. My Android phone camera and gallery will not work with the Collector app either. Update - if you use this method, the image will get carried through to the basic storytelling web app and behaves similarly to the web map behavior. ... View more

The Android version will display the gps error in the notification tray, You should see a white or red icon when collecting, red means currently the error is higher than your threshold, white is within your threshold.  If you swipe down the drawer you'll be able to see the actual error number.  Regarding attachments can you provide more details.  What device are you using, what version of android are you running and what app were you using to attach a photo (gallery, g+ photo etc.) or camera app.  We have seen a bug with the stock gallery app and the auto-backup folder on some devices however it looks like itst a bug with the gallery and not the collector. Paul - I can tell you that I am having issues collecting points and saving pictures to the location I am standing at. I noticed that on Android 4.1.2 version, any pictures I attempt to take and attach to the point are *not* stored in the gallery of the phone. I took three pictures and none of them are currently in the Android camera gallery. I was using the on-board camera app and gallery that comes with the Samsung Galaxy S3. When I attempt to attach a photo to a point it crashes the app. Or at least the cursor turns for a really long time and does not seem to close the process. I checked back in the office and none of the points I added outside were added to the map. Update: Again I was using the tutorial posted to the Summer 2013 issue of ArcUser magazine. I have an organizational account and I have verified that I am logged into the app with the correct url for the AGO site for the my organization and I *think* i have properly created the map service. Update 2: I can verify that it is indeed the on-board camera app for the Samsung Galaxy S3 Android 4.1.2. I have successfully collected points without taking pictures. The map in the app updated as did the online version of the app. When I did attempt to take a picture it crashed the app upon attempting to save the image to the collected point. The image is *not* in the Android gallery. Please note - that this time the taken image is in my gallery. ... View more

I want to also report that I am using a Samsung Galaxy S3 with Android 4.1.2. The app is crashing when I attempt to collect a point and a picture. I thought I collected three points this morning where I work. I cam back into the office and none of the "points" I thought I was collecting showed up on the map. I created the points using the tutorial posted to the Summer 2013 ArcUser Magazine "Hands-On" section. http://www.esri.com/esri-news/arcuser/summer-2013/create-your-own-collector-map ... View more