Latest Contributions by GaryMorris1

In order to get into Collector while in Airplane mode, you must have at least 1 map downloaded in the Collector app.  You must also be signed in before going into Airplane mode.  Once you are in the app, you can turn off Airplane mode using the control center  or Setting app in order to use the GPS. ... View more

You should be able to start the app without any connection provided you were signed in to an account when you had a connection and you have at least one offline map on your device.  Even if the app crashes you should be able to restart the app without a data connection.  It doesn't sign you out when you are disconnected. The advice about not changing to other apps is incorrect.  You can switch apps as often as you like while using Collector.  You can turn off your iPad or iPhone and restart it while in the field and you should still be able to use Collector. It is recommended that you have use an iPad with cellular capability with Collector because only those models have a GPS chip.  If you want to collect geographic data in the field you will need GPS in order to get an accurate location (you can also you an external bluetooth GPS if you really want to use a WiFi only device like iPad or iPod Touch).  You don't need a cellular data account or connection, provided you have downloaded your map(s) before leaving WiFi. ... View more

I only work on iOS so I can't help much with Android.  What error message are you seeing?  Please provide as much detail as possible about the error and the circumstances that led to it.  Maybe someone on here can help.  ... View more

It might be a problem with the Web Adaptor used when you run Server for ArcGIS on your own host.  If you are still having this problem please open a support ticket with Esri support.  The more support calls Esri gets on this, the more it will help collect enough information to solve the problem.  The technical reason for the "Illegal start of token" message is that the server (or web adaptor) is responding with an HTML error page (which starts with "<") when the app is expecting JSON reply.  Some users have used wireshark or Charles to view the HTML to find out what error was reported. ... View more

Can you share that map to a group with Collector4ArcGIS and we will take a look at the issue you are seeing. Best way to do this is to create a group, invite Collector4ArcGIS into that group, share the map and services into that group.  Then post the name of the group and the map here and we'll take a look at it. Ref: #753 ... View more

It sounds like your tiled layer doesn't support exporting tiles at levels 0-15 (it supports only 16-18) and you are trying to download an area that requires tiles at those levels.  Try zooming in when selecting the area to download so that you are zoomed into level 16-18 and can see those tiles, then download.  That will limit the levels that you download. ... View more

The best way to troubleshoot this kind of problem is to contact Esri Support ‌ and submit a Support case so that you can work with Support analyst to determine the cause. ... View more

It turns out that Apple will not allow access to the camera from a custom keyboard.  So that means no bar code reader in custom keyboards.  Bar code reading would have to be added to the Collector in order to support this.  This is already suggested in ideas.esri.com.  You can vote it or comment on it here:  ArcGIS Idea - ArcGIS Collector Using Ipad camera for scanning bar codes ... View more

Do you mean the work area for downloading a map to use offline? If so, the only way to change the work area is to delete the map (sync your changes first) and download it again with a new work area.  ... View more

Has anyone release a custom keyboard that can scan barcodes?  I haven't seen one yet. ... View more

If you're getting "Request timed out" it might be that Background App Refresh is disabled.  With long sync operations, Collector needs to be able to run in the background to complete the sync.  You can check this in the Settings app, under General, in Background App Refresh section.  Make sure it is enabled for Collector. ... View more

The current version of Collector does not support renaming.  That is a feature that is planned for an upcoming release.  There is a workaround, but it's not very convenient.  When a .tpk file is side loaded its filename is displayed in the app.  You can rename a .tpk file before you side load it to call it whatever you want.  To rename a downloaded map, you would have to pull it off using iTunes, rename it, and then side load it. ... View more