Hi Katherine, thanks for the reply. I'm waiting on a reply from the employee who manages our ArcGIS Online account. This does feel like it has something to do with not having proper permission within the organization, does that seem right? I have not used this account before to create any content, and like I said no one else seems to have this problem, so maybe there was some mistake when setting up my account. I thought in the mean time I'd reach out to the community to see if there was something I might be missing, while I wait to hear back from him.
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