Latest Contributions by TinaSkousen

Hi CJ, Will you please send me your email address?  Please send to: storehelp@esri.com ... View more

Hi CJ,  In order to launch ArcGIS Pro, you first need to activate and set up your ArcGIS Online Subscription. When you do this you will be prompted to convert your Public account into an Org account. Once that's complete you can follow the steps for setting up ArcGIS Pro that are listed on your My Esri fulfillment page and sign in to Pro with the username set up in ArcGIS Online. If you get stuck, please send a quick email to storehelp@esri.com and I'll send you the step-by-step instructions with some screenshots. All the best, Tina ... View more

Hi Ryan, Yes, you can purchase Personal Use in the Esri Store using your existing Esri account. When prompted to select a customer number, instead of selecting your business account, choose the option to create a new customer number. Nex, simply indicate you are purchasing for yourself as an individual. This will create a new customer number for you, personally.  If your existing Esri account is already associated with an ArcGIS Online Organization (arcgis.com), you will need to create a different/new Esri Account, associated with a different email address, to activate your personal ArcGIS Online organization.  For additional information about purchasing Personal Use, feel free to contact us at storehelp@esri.com.  Thanks! Tina ... View more

Hi Aaron, It looks like Stuart covered it. If you're still having trouble, check here for un-installation: Installing ArcGIS Desktop with a Floating License‌ and here for installation on your new PC: Installing ArcGIS Desktop with a Floating License‌ Feel free to give us a call or send an email if we can assist further. Best Regards, Tina Skousen | Domestic Manager Esri Customer Service| 380 New York St.| Redlands CA  92373 Phone: 888-377-4575 Option 2 for support support@esri.com ... View more