I'm running into this issue for Dashboards which users want to interact with on a large touch screen. I didn't even know map rotation was a thing in the new map viewer until I got a request to have it disabled since it was disorienting to have it happen on accident.
Also crazy that while there is an orientation indicator on the map viewer I don't see any option for this control in the web map settings in the operations dashboard, either new or old. It's insane that a company devoted to geospatial data doesn't think being able to establish orientation is important for a map.
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