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arcgis Pro crashes during editing

SusanUSC

Hello there,

Since yesterday, I have always run into frequent crashing of ArcGIS Pro when editing a simple feature class (filling in values in a field). I have the up-to-date ArcGIS Pro on desktop (WIN10) with an organization license. The task should have been easy since I have a small dataset. The only "new" actions I had in the past few days were 1) updated to Pro 2.7.26828 following the automatic pop-up; and 2) labeled the annotation on the scene (and removed later).

I have tried all possible suggestions found online, e.g. updating video drivers; disable "spelling checking". The default language is English. I also followed a most recent post by MitchKrupp2 posted on 01-29-2021 to override high DPI scaling behavior: https://community.esri.com/t5/arcgis-pro-questions/problem-editing-annotation-attributes-pro-2-7/m-p/1015674. Some people fount it worked, unfortunately not me.

Are there any new solutions that I can learn? Thanks in advance!

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TravisJones

Has a solution been found for this? I'm having issues editing a polygon feature class when creating new features.

When I try to finish the sketch, Pro just closes and prompts to send an error report (which I have done several times). I tried the steps mentioned in several articles, including the article mentioned by Susan with no improvement (https://community.esri.com/t5/arcgis-pro-documents/troubleshooting-performance-issues-in-arcgis-pro/ta-p/1025516). Feature class is in a gdb that is saved on one of our servers. I have tried repairing and reinstalling Pro version 3.2.1. I tried editing the feature class after I saved it to my local disk and in a new map file with the same results.

I used the tool to make sure my computer met the minimum requirements. I have also reached out to ESRI support with no response yet.

LechNaumovich

Version is 3.0

LechNaumovich

My ArcGIS Pro started acting up out of the blue. I am on the road and working on a project and suddenly it crashes everytime I want to simply change the properties of a given shapefile. This shp is a simple linear feature (trail) and doesn't require much data.

I've also been trying to update to the newest Arc version and it's telling me I need an updated Microsoft .NET file, which I updated. It won't recognize the update so I can't update my Arc...

It's very strange this all happened when on the road. I've logged in and made sure I'm fully connected. All data (minus aerials) are local.

Any ideas other than doing a full program wipe and reinstall?

JeromeHaaland

Just had the identical problem with 2.9.1 ArcGIS Pro would crash every time I tried to enter a value into a field.

After looking through the article Susan posted, I reduced the resolution of my monitor from 3840 by 2160 to 1920 by 1080. Opened a project and tried to enter some data. It worked. Thank You Susan.

curtvprice

Were you editing a file gdb on a network drive? Just curious. In my experience, any latency over the network can really kill you with ArcGIS desktop app because a lot of small files are written and read during editing and processing. You can have great transfer rates but if there is a wait (even a short one) to read or write to a drive... things can go very bad.

curtvprice

Scott these are such great links I included them in a new document in the Desktop installation support space. Thanks for these, worth sharing!

ArcGIS Pro Installation Troubleshooting

Scott_Harris

Oh wow, I'm glad you got it resolved! Thanks for closing the loop.

MichaelAugust

Thanks Scott - turns out there was something going on with our network that was causing Pro to freeze every ten minutes, I finally noticed that pattern and contacted our IT department. Apparently bandwidth out of one of our offices had been maxed out for hours. Hopefully this info might help others in same situation. Thanks for getting back to me!

Scott_Harris

Thanks @MichaelAugust. That is not something I've encountered or has been reported. If your system meets the system requirements and passes the test linked to on this page: https://pro.arcgis.com/en/pro-app/latest/get-started/arcgis-pro-system-requirements.htm ...

...the next step would be to reach out to Support: https://support.esri.com/en/contact-tech-support

This blog also has lots of great tips for troubleshooting: https://community.esri.com/t5/arcgis-pro-documents/troubleshooting-performance-issues-in-arcgis-pro/ta-p/1025516

Maybe it will be something as simple as clearing the cache (https://pro.arcgis.com/en/pro-app/help/mapping/layer-properties/how-caching-works.htm)

...if not, that's when Support can help.

-Scott

MichaelAugust

Steps are simply drawing a new line/point/polygon, occurring intermittently it totally freezes, then in task manager I can see memory/processor fluctuating with Pro, but it never recovers. I then have to force quit from task manager and reopen my project.

Scott_Harris

@MichaelAugust

What are the steps? Have you contacted Esri Technical Support yet?

MichaelAugust

Anyone have any solution to this? My ArcGIS Pro 2.8.2 is current and I am experiencing "freezing" with basic editing tasks repeatedly.

SusanUSC

No I did not. Magically the problem was gone after a couple of weeks I did not use ArcGIS Pro. Maybe self-solved with the updated software? IDK. Sorry to hear it - Isn't it frustrating.

Maja1

Hi Susan, did you solve this problem? I've run into the exact same thing.

SusanUSC

No luck - I reinstalled the whole ArcGIS Pro package and reset the ArcGIS profile (in both Roaming and Local folders), but the problem remains. Interestingly it is only the editing problem. I can do other tasks (view data, run geoprocessing models, etc) without any issue. I will report to ESRI Support soon. Thanks for your time.

JayantaPoddar

You may try repair or reinstalling the software (Download available in My Esri).

Log a case with Esri support if the issue still persist.

SusanUSC

Thanks, Jayanta_Poddar for your reply. I ran the tool without finding any problem (all green with a congratulation message). The problem seems to be related to common editing:

- This time I tested deleting rows in the attribute table. The first one worked then the 2nd always crashed. Same problem occurs no matter with shapefile or feature class (file GDB). I also tried to create a new project and added data, same problem when editing it. Rebooted my computer several times - no help neither.

ArcGIS Pro is installed in my home desktop (under the university license). I have used ArcGIS Pro since last year - never encountered any problem until yesterday. I have always used the up-to-date version.

SusanUSC

Thank for your reply. I renamed the "Esri" folder to "Esri-old" (in %APPDATA% folder). The first browse seemed working, but problem came back right away. This time I tested to delete a row in the attribute table of shapefile. The first deletion works, but the 2nd crashed.

JayantaPoddar

Further, a few steps to check

1. Does running this tool in the troubled system throws any issue on compatibility of System components for running ArcGIS Pro 2.7.2?

2. Is the issue connected to editing of a particular feature class or all features classes? How is the concerned data stored (Shapefile/File GDB/ Ent. GDB)? Data is stored locally or over a network?

3. Is the issue connected to one Map/Project file of ArcGIS Pro? Does the application crash when you open a new blank project, add the data from data source, and start editing (Close all ArcGIS Pro session before implementing this step).

4. Is the issue connected to one machine/user or other users as well?

5. Did you do a system reboot, and try again?

curtvprice

Have you tried updating your ESRI folder?

Resetting your ArcGIS application profile

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