Survey123 Connect 3.16.110 - photo isn't being brought into inbox when linked to Hosted Service

Question

1st app - I built the complete survey in the original and hid the 2nd inspection for the 2nd app.

2nd app - I link to the hosted service and unhide the 2nd inspection.

In the original app, I can see the photo from inspection 1 in the inbox, BUT it doesn't work in the 2nd app that's linked to the hosted service. Is there some magic I can do to get this to work in app 2?

App 1 opened finish inspection from the inbox.

App 2 opened from the inbox.

@Ismael thanks for any help, you can provide.

ChristopherCounsell · Answer

@MichelleWilliamsERM thanks for sharing the forms.

The issue is reproducible with only the image question i.e. no repeats or additional rows.

* Create a survey with an image question. Inbox enabled, sent folder disabled. Publish
* Create a second survey targeting the existing feature service. Enable inbox, disable sent. Publish.
* Capture an image in Survey 1 and submit survey. Query Inbox. Image is visible.
* Open survey 2 Inbox and refresh. Instance appears but image is not visible.
* Capture an image in Survey 2 and submit. Query Inbox, image is visible.
* Open Survey 1 inbox and refresh. Second survey instance appears, image is not visible.

Additional notes:

* Setting bind of "query allowUpdates=True" or "query allowUpdates=False" makes no difference
* Enabling sync / enabling full editor privileges makes no difference
* Logs show that the survey appears to make a valid attachments request
* Tested with source Hosted Feature Layer (no views) with admin/owner account
* Occurs for both camera and library photos. Large and small.
* Photos have a key word.
* ArcGIS Online.
* Survey123 Connect 3.16.110 and field app 3.16.114

The images submitting/downloading OK for the survey they were submitted from makes me think the survey itself is fine. I can't see anything to indicate this is a known limitation, there are also references to being able to view attachments when targeting existing feature services.

Either we are missing something obvious or this is a defect. Would suggest Esri tech support if you haven't already.

MichelleWilliamsERM · Answer

@Ismael , I added a video to this thread. Can you point me to the right person?

Thank you so much.

MichelleWilliamsERM · Answer

I added a video and the files to help you see my process.

Thanks for your help.

first Inspection.xlsx

2nd Inspection.xlsx