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Survey123 Generate Report Error when Attachments Included

JoshuaHellman

I am having issues when I try to generate a report in Survey123 with attachments on my feature service. I have a feature with a signature field and also fields to take or attach photos on the end of my report. I am using a feature service to publish my results and collect data, which works great. When I open the survey online under the Data tab to generate a custom loaded report it fails. I have noticed even just by clicking a feature in the default ESRI pop-up window you can print from, there are the same attachments displayed 10 times throughout the print window. In this case I have 10 group sections in my survey, and at the end of each group the same attachments display. So when I try to generate a report from a custom saved report template, it also fails when attachments are present.

The message is just "An error occurred while generating report." No other details are given.

I have noticed if I add a feature without attachments the report will successfully generate.

A few days ago I was able to get the output report I wanted with attachments included, but now it's been nothing but the same error every time when attachments are involved. I cleared my browser history and data. I even started from scratch and rebuilt the Survey123 XLSForm.

Thanks for any help!

Josh

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Accepted answers

BrandonArmstrong

Hi Joshua,

As explained via email, after taking a look at your XLSForm, I see that you are writing to an ArcGIS Server service. Unfortunately, the ability to reference attachments from a service hosted on ArcGIS Server or ArcGIS Portal is not currently supported when generating Reports from the Survey123 website. Although this has been given preferential priority to address, there is not an exact timeline for when this capability will be implemented.

The limitation regarding attachments with image questions when generating reports from Portal services is listed in this Blog.

The same issue that is preventing attachments from being utilized in Reports is also likely causing the duplication of Photos in the Individual Response window. Again, we are working to enable these capabilities as soon as possible.

Please let me know if you have any questions regarding this information.

Best Regards,

Brandon

All comments

CarolynKeagle1

I am having a similar issues (some attachments displayed repeatedly, reports failing to generate), though sometimes records without attachments also fail to generate. This is for forms that worked previously as well as for a stripped down version of the forms. I'm usually getting the error Http failure response for (unknown url): 0 Unknown Error

Report generation also seems to take a long time. Is this because of the servers filling up issue? Is my form too large (I do have a repeat section in it)? Are my attachments too large or internet connection too slow? Have I formatted my form incorrectly?

I can't go live with my survey until I can reliably print reports; any thoughts would be appreciated.

TexasMike

Similar issue for us as well. Single attachment displaying multiple times , report fails to generate.

JoshuaHellman

Since I posted this I still haven't been able to get the generate report to work with attachments. I've tried a couple other things and the error never changes. Even if I don't have the attachments on the report document, it still creates the same error because of the attachments associated in the feature class.

Creating this report is important for what we are trying to do.

TexasMike

It's been a headache for us as well.

In the release notes referenced in the 2.8 update to the field app it mentions the website will be updated in a few weeks. We're hoping it will be fixed there. See this blog post https://community.esri.com/groups/survey123/blog/2018/05/16/minor-update-to-the-survey123-field-app-available-28

BrandonArmstrong

Hi Joshua Hellman‌, Carolyn Keagle‌, and michael crabtree‌,

If you are able, please upload an example XLSForm that can reproduce this issue to this thread, or send it to me at barmstrong AT esri.com and I would be happy to look into this further.

Thanks,

Brandon

JoshuaHellman

Thanks for your reply Brandon. I emailed you an example of the template I am using and the survey.

It also adds the image attachments multiple times in the default ESRI pop-up window if you click on any feature in the Data Tab.

Thanks!

Josh

BrandonArmstrong

Hi Joshua,

The limitation regarding attachments with image questions when generating reports from Portal services is listed in this Blog.

Please let me know if you have any questions regarding this information.

Best Regards,

Brandon

CarolynKeagle1

Hi, Brandon - I've also emailed you a copy of our problem survey. We are on AGOL, however.

DanielSnozwell_0-1713179362914.png

สราย_ทธม_ลเม_อง

I've faced similar problem but I'm doing this on ArcGIS Online.

Our client is using Crowdsource Reporter to get data from their clients and they need to print out a report with attached picture. I tried researching on how to print out pop-up with reports, unfortunately that didn't work out but this could be the perfect solution for them. However, they still need to get data from crowdsource reporter so I use the feature service to build a survey123 app just to get this one window they can select the data they want and print it out. But the error occur when trying to print records with attachment. Records without attachment printed out fine so it must be the attachment though I have no idea how to fix this. I tried restricting the size of the picture but have no luck in that. any suggestion, anyone?

thanks!

Jaa

JamesTedrick

Hello,

In order to properly match an image with a placeholder, the submitting application must have made use of a relatively new feature of the attachments, providing a keyword for the attachment on submission. The failure is likely due to the keyword not being present, thus the report mechanism cannot tell one attachment from another.

ZhifangWang

Hello,

As James mentioned, the issue is caused by the feature service in an ArcGIS Server does not support "keywords" property for attachments, which is only available for ArcGIS Online hosted feature service, so the report engine has an issue when retrieving the attachment file.

We had a hotfix for 3.0 release (planned in the middle of next week) to address the issue, which allows the report to be generated successfully based on current templates without modification. However, the known limitation would be you cannot add answers for an attachment question (e.g. image, signature...) in the report if the feature service is in ArcGIS Server, all placeholders of actual attachments will be replaced with a blank space as there's no answer to the question.

TomFewless

Is it possible to work around this issue to get most of a report generated? I have removed the repeated geocode call from the template yet it still generates an error. I don't understand why it is failing if the template does not even request this information to be filled.

AnuSawant

Hi Brandon,

I am doing the same thing now. I have created a Hosted feature service on portal and by using this have created a survey in Survey123. When I am trying to print the report by using the custom report for the existing record in hosted feature service I am getting Error as getaddrinfo ENOTFOUND. I can't even export the Survey123 default template. Any suggestion on these please? Have we fixed this issue with new Enterprise version?

I am using 10.6 Portal.

Thanks,

Anu

ZhifangWang

Hi Anu,

Actually, the error getaddrinfo ENOTFOUND is expected if you are using a portal which is not public on the internet. This is because the server of the feature report engine cannot access the item/data inside your portal.

Also, please be advised when the feature report moving out of Beta, it will not support surveys in ArcGIS Enterprise anymore due to ArcGIS Online credits will be charged.

AGSMonitor.png

AnuSawant

Hi,

Thanks for the reply. So what is the solution for this?

WesleyCollins

Has a solution been developed to generate signatures on a report directly from a survey? We need to be able to generate signatures on our reports for the survey to be usable, however currently the only thing not transmitting to the report is the signature. Help would be greatly appreciated!

JamesTedrick

Hi Wesley,

A Survey123 form can have a signature question (type image with appearance signature) and that can be included as an image in a feature report. As noted, ArcGIS Enterprise does not support the feature report service being able to select a particular image in a report, so this is not supported in that environment.

WesleyCollins

Thank you James for your reply. That was my fear, do you think building a widget in a web app to generate a report from this feature service survey would be the most efficient solution to this problem? I saw a similar solution on another forum. We need the report to include the signature or it is not valid for the regulatory standard set by the state we work in.

DarkoStojceski

Hello to everyone,

Are there any news about Survey123 report and ArcGIS Server or ArcGIS Portal?

Thank you

"As explained via email, after taking a look at your XLSForm, I see that you are writing to an ArcGIS Server service. Unfortunately, the ability to reference attachments from a service hosted on ArcGIS Server or ArcGIS Portal is not currently supported when generating Reports from the Survey123 website. Although this has been given preferential priority to address, there is not an exact timeline for when this capability will be implemented."

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