Manage templates not working - generates error

Question

I'm trying to use the manage template option to create a template and then generate a report.

I have tried to use the templates provided by default and I get an error message.

Then I have tried to create an empty word document, upload it at as template and I get another error as well.

And when I try to open quick reference, it crashes.

Has it happened to anyone before? any idea how to fix it?

error.jpg

error3.jpg

error2.jpg

Screenshot 2025-01-14 132721.png

peterverwey_ses_0-1736825598353.png

Screenshot 2025-01-14 135627.png

ALBJORGUI · Answer

Hey @ZacharySutherby , just to let you know that I've tried the beta portal and it works!

Thanks again,

Albert

ALBJORGUI · Answer

That's great @ZacharySutherby , thank you so much for your help on this 😊

ZacharySutherby · Answer

Hey @RobertAnderson3 @ALBJORGUI,

The errors observed in the error.jpg and error2.jpg are covered with BUG-000170665. The Quick reference 701 error returned in error3.jpg is logged as BUG-000170686.

Both of these defects and the errors observed above will be address in a hotfix planned for September 17th. We currently have the fix for the issues on our https://survey123beta.arcgis.com/?portalUrl=<yourPortal> site to test and verify the errors are resolved.