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New Survey123 update resulted in not seeing camera buttons

Peters_Amy

I'm trying to take a photo inside Survey123 Version 3.1.158 in the mobile app but the top and bottom of the screen are black and so are the take photo button and back button so they are no longer visible!! This is occurring on both iOS and Android.Philip Wilson‌James Tedrick Is there a way I can fix this?

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BrandonArmstrong

Hi Amy,

Is this happening with one particular survey, or multiple? If just one, can you please share your XLSForm that was used to create the survey, or if created on the web, provide a link to view the behavior? You can send either to barmstrong at esri.com.

Best,

Brandon

Anonymous User

Peters, Amy

Hi Amy,

Is this issue still occurring? If so can you provide more details on the exact model of iPhone/iPad and iOS version, and also for Android the make/model/OS?

Also, did you try to uninstall the app completely and re-install again? Likewise if you install the 3.2 beta app from the EAC site, does the same issue occur?

And lastly does this happen with all surveys on the device, or just some specific surveys?

Phil.

Anonymous User

Amy, further to my post above:

Out of curiosity, do you have the Toolbar Text Color in Connect set to black as below? If you change the color from black to another lighter color do the buttons appear again?

Regards,

Phil.

BrandonArmstrong

As an update, after speaking with Amy over the phone, the issue was indeed related to the fact the the Toolbar Text Color was set to black at time of publishing the survey from Survey123 Connect.

After changing the color back to default, or any other color and republishing, the issue was resolved when redownloading the survey and taking a picture within Survey123,

Anonymous User

Hi Amy,

Just an update to let you know that we have resolved the issue above and it will be available in the upcoming 3.2 release at end of January. If you have time, can you please check out the latest 3.2 RC builds (Connect 3.2.192 and App 3.2.262) available on EAC here: Welcome to our Feedback Community and provide any feedback. The sooner we can get feedback the sooner we can address any outstanding issues before the release.

Regards,

Phil.

MichelleWilliams1

We are having a missing camera icon issue with surveys that were imported from a previous survey.

I've changed the toolbar text color and re-published it with no change.
Missing camera on both Android and iPad (2 different versions of IOS)
Re-installed - allowed the phone to use the camera
Deleted survey, redownloaded survey

All new surveys include the camera icon.

Please help.

CatherineHall678

I thought I was having the same issue "not seeing the camera button". But then I realized it may be because I am working on my desktop PC that does not have a camera. I move to a laptop that has a camera and sure enough, the camera button is back. I though I'd share my epiphany.

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