Survey "Attach file" is unsupported in Inbox

Question

Title was updated

Hello!

I have a survey that should allow file attachment.

I set it up correctly. I can attach from connect and from webform, but from Android and Windows mobile I can't

Latest version for all devices. This is something that I noticed already 3 month ago.

The same FL is used in other surveys where I can attach files from all devices.

Attaching an image doesn't seem an issue.

Any clue? Thanks!

Screenshot for the same survey (the "yes" next to multiline is for the required, not the read-only 😄 )

PanGIS · Answer

Hi @Neal_t_k @DougBrowning @ToddW_stl

thank you all for your input.

I went through everything and I believe I found the culprit.

I have some 15 surveys all calling the same feature layer in ArcGIS Online.

The first one is a classic "make a request survey" (create a record), all the others are "update the request" (edit a record) .

From the first one I can attach files. From all the others I cannot attach files (I don't need to do it in all, that is why I did not realized it earlier.)

All the updates are called form the inbox, and this is the problem.

Attaching a file is not supported in inbox. (image, signature, take photo are though)

That is why from the webform and the Survey123 I can attach, because Inbox is not available there.

found also this: https://community.esri.com/t5/arcgis-survey123-questions/file-upload-from-inbox/td-p/1141579

I can't even attach a file, but I can use AI. Clearly, the development effort is going in the right direction.

Neal_t_k · Answer

If you are using the new studio and mobile apps, file question type is not supported, only image.

dougbrowning · Answer

I wonder if you have to set something for type.  See here as to how  https://doc.arcgis.com/en/survey123/create/main/xlsformmedia.htm#ESRI_SECTION1_A2F2DA5ADD8646B99D2344DF4595CD4B

This post may help also https://community.esri.com/t5/arcgis-survey123-questions/file-upload-types/td-p/872726