Hey yall, I'm having an issue with popups right now that seems to be a common occurrence by the looks of some of the threads I've seen (ex: https://community.esri.com/t5/arcgis-online-questions/pop-ups-not-working-in-map-viewer/td-p/1280846). I haven't been able to find a solution however, and am hoping somebody has some new insight on this problem.
When I arrived to the office today, popups for a particular feature layer of mine were working. That is, in map viewer and experience builder, selecting a feature would bring up its popup information. This feature layer is a point layer (basic point symbology) of parking spots at a university campus that I have been working on. I realized I was missing a desired field from the popup and went to map viewer to add it in. I believe this is when the problem started.
As I type this, popups no longer work for this particular layer of the map, but work for the other layer. I click on a point, and it displays the tiny gray loading bar around my cursor, as though it is querying information, but no popup is displayed (I have noticed that when I disable popups for the layer, this little gray circle around the cursor does not appear, and this is consistent with the other layer).
I have read that this seems to occur rather frequently for certain people, and for different reasons, though I have been unable to find a solution that works for my case. I have checked the REST info and queries are supported. I have tried changing the point symbology as well, among other things, but have been wholly unsuccessful. Removing the field I added to the popup does not fix the issue either.
Curiously, the popups work in map viewer classic, which I have read has been attributed to the differences in symbology options between the two viewers for some folks. A myriad of different solutions have been presented on the thread I linked, and many seem to work for different people, though I have had no luck. It is my hope that somebody here may have new insight on this issue.
Thanks in advance.
Here is the link to my WebMap: https://arcg.is/0PnSij
And Experience Builder: https://experience.arcgis.com/experience/39ab9505a23a46c5b875d545879a6483/
Note that both are unfinished.