We recently migrated our enterprise server from 10.3.1 to 10.9.1 and are running into issues whenever we try to publish anything to the new server. It always happens after "StatusMessage: Compressing package into SD file"
Below is the message we receive no matter if it is a full project or a blank map with just a shape file added.
"ErrorMessage: ERROR 001378: Tool AvailableFonts 10.x is unsupported on server
ErrorMessage: Failed to execute (Available Fonts).
ErrorMessage: Failed.
ErrorMessage: Failed to execute (StageService).
ErrorMessage: Staging failed"
I cannot find any information on AvailableFonts 10.x and the only info on ERROR 001378 says to replace the tool, but no instructions on how to go about that. Has anyone run into this or have any ideas on things I could try to fix it? I have had a ticket open with support for several days, but so far haven't gotten any guidance about this particular issue.
Thanks.