Hi Martin,
Looking deeper into the console errors the service you use shows, we see that the there are too many root tiles and the error message explains it a bit more in detail: "Scale of level 0 of the tiling scheme (1:3,870,727) is too large for the layer's extent. Suggested scale: 1:600,000,000."
Unfortunately, as you mention that it is a national service, there is no workaround we can recommend. If it was your own data, we would normally suggest to republish the service taking into account the tiling scheme requirements for scenes:
- 256x256 or 512x512 pixel tiles
- Scale levels must increase or decrease by a power of two
- At level 0 there shouldn't be more than 30 root tiles.
- All tiled layers must have the same tiling scheme and SpatialReference.
The last point also means that if you want to combine a WMTS layer with a basemap, you would need to make sure they both use the same tiling scheme.