Hi,
I've created some web maps with all layers customized and enabled for offline use - however, when I attempt to download an offline map prompted from the mobile version of the app, I am only given the option to download at the Room scale. This is untenable for many of our areas, and when I select the Room text to change the download scale, I get no other options.
Is there some configuration I'm missing that will allow for different scales in the offline download?
I've attached some screenshots of the issue below.
Henry