Latest Contributions by HenryHaro1

Wanted to update and mention that, after contacting tech support, this appears to be an established bug between ArcMap and ArcGIS Online. Reference BUG-000104720: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEwNDcyMA== Not sure when it will be fixed or not, but there it is.

So I've tried this same process with a number of other layers added from Portal to ArcMap and every time I create local copies to edit, the attachments do not copy as well. Regardless of size, regardless of my geoprocessing environment set to maintain attachments.

The attachments can be large photos at times and the layer takes several minutes to download completely when initially making a local copy for editing. I have tried the same steps with several of the smaller layers with the same results. I will create a fresh hosted service with a few attachments to test it further. Thanks for the tip! Henry

I have created a support ticket for this issue in the past, which where we settled on the enterprise geodatabase layers being a contributing problem. Our organization also has a longstanding issue with our web adaptor - as the system was set up with Azure Cloudbuilder for Enterprise 10.5.1, and we have been using a series of URL rewrites as a proxy ever since. Installing Esri web adaptors can cause a cascade of issues. Unfortunately that could be another contributing issue regarding user access to these services.

Hi Calvin, I believe the features I am attempting to pull down to create local copies of are Offline Hosted Features services. When looking at their path in REST Service Directory they are under a Hosted folder, whereas the enterprise geodatabase layers are in a different folder. Apologies if this is a silly question, but do you the best way to differentiate between what is referenced from an enterprise geodatabase vs. what is not, either via Portal Administrator or Server Manager? I'm working with several layers that were created before I came on into this position.

Hi all, Have had an issue lately with creating local copies of our organization's services to edit in ArcMap. We are using ArcGIS Enterprise 10.7.1 and we have a field team using Collector and Survey123. The layers in question are optimized for Offline use, with Sync and Editing enabled. Essentially every time I create a local copy for editing in ArcMap of a Feature Service, the geographic data copies correctly, but the photo attachments are missing To sum up my workflow and issues I have: Add feature service from portal into ArcMap .mxd I am able to use the Identify tool to view photo attachments to the data Right click and create local copy of data to edit Creates local copy for a while, and then a Feature Class is copied to the FeatureServiceLocalEdits folder in a geodatabase alongside an (empty) attachment table and relationship class. This presents a huge issue because if I were to republish and overwrite the original service with important edits that were made, critical attachments would be missing, and the originals removed. Has anyone has any similar issues or has a solution/workaround? Is there something wrong with the configuration of my service? I have read elsewhere that attachments do not always copy correctly when editing and sync is enabled. I could disable those features but it would cause a disruption to our active field crew and the replicas of the service they may be using. Many thanks

Some of the layers we were using were Enterprise Geodatabase files and not Hosted Feature Services. EGDB layers can be configured for offline edit and sync (these were) but they seemed to be source for many of the issues with downloading. I noticed a slight improvement when I removed those EGDB layers from the Collector maps. At this point the issue could be anything from our server configuration to issues with replicas and the synctools service to problems of multiple users accessing the server at the same time to download and the server just being overwhelmed. Still haven't totally solved the issue yet.

‎10-20-2020

Yes, I have sent the file attached to an email to ArcGISWorkforce@esri.com Thanks!

‎10-19-2020

Yes, I was able to generate a HAR file for the Network logs. From the Network logs alone it looks like there's 4 calls that are getting 502 Responses from our server: 3 are addToDefinition calls 1 is updateDefinition Any recommendations for what to look for in the HAR file for those errors?

‎10-19-2020

Hi Craig, Unfortunately, no luck after creating a second project. Same error, with the Hosted Feature Layers still being created but the Project itself not showing up. Thank you for the speedy reply, though!

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Latest Contributions by HenryHaro1

Re: Creating Local Copies to Edit removes Attachments

Re: Creating Local Copies to Edit removes Attachments

Re: Creating Local Copies to Edit removes Attachments

Re: "An error occured downloading the map area" - New Collector

Re: Creating Local Copies to Edit removes Attachments

Creating Local Copies to Edit removes Attachments

Re: "An error occured downloading the map area" - New Collector

Re: Unable to create project In Workforce

Re: Unable to create project In Workforce

Re: Unable to create project In Workforce