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Publish scene fails - ERROR 001887: Failed to create couchdb database: Failed to execute (Publish Portal Sevice)

Question asked by harald.lundgeodata-no-esridist Employee on Jan 7, 2019
Latest reply on Jan 7, 2019 by harald.lundgeodata-no-esridist

When we try to publish a 3D scene with ArcGIS Portal 10.6, we are getting the following error:

 

ERROR 001887: Failed to create couchdb database: Failed to execute (Publish Portal Sevice).

 

We are using SSL and have tried all of the suggested approaches to handle SSL between ArcGIS Server Host machine and DataStore machine.

 

1. Adding requesting URLs to trusted sites - not working

2. Enabling SSLv3 - not working

3. Also made sure that writing request also uses SSL. - not working

 

Turning of SSL is not an option.

 

Upgrading to 10.6.1 is not an option at this point.

 

Is there any one else struggling with this out there?

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