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'Fatal Error' when updating to 1.4

Question asked by Cyrus.Blankinship@cbre.com on Jan 13, 2017
Latest reply on Jan 29, 2019 by abdullah.saleh

I'm trying to update to 1.4 (currently on 1.3) but it keeps failing halfway through the process. Something to do with ArcGISPro Help. Here is the log file:

 


12:37:59: ERROR Upgrade failed on: ArcGIS Pro Help
12:37:59: Download operation canceled.
12:37:59: MSIInstallProduct failed: error code = 1603
12:37:00: Attempting to upgrade product: ArcGIS Pro Help
12:37:00: Killing satellite process.
12:37:00: Killing satellite process.
12:36:52: Wating for ArcGISPro process to exit...
12:36:52: Found process to terminate.
12:36:52: Found process to terminate.
12:36:52: Searching for running processes within the update folder.
12:36:52: MSI file version: 1.4.7198
12:36:51: Existing installation detected.
12:36:50: Downloaded started...
12:36:50: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/ArcGISProHelp.msi?downloadID=4169848859&type=sms&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350610_de4a6c7eef903384b227ba4f9e845e7c&ext=.msi
12:36:50: Received REST redirection response.
12:36:50: Downloaded started...
12:36:49: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/ArcGISProHelp.msi?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..
12:36:19: Downloaded started...
12:36:18: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/ArcGISProHelp.cab?downloadID=4169848859&type=sms&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350578_bf46b715d8c3736395bd20470bbe831b&ext=.cab
12:36:18: Received REST redirection response.
12:36:18: Downloaded started...
12:36:18: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/ArcGISProHelp.cab?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..
12:36:18: Package ArcGIS Pro Help version 1.3.5861 installation detected.
12:36:18: Package ArcGIS Pro version 1.4.7198 installation detected.
12:36:18: Setting AGOL token
12:36:18: Software update initiated.
12:36:15: A software update is available.
12:36:15: Package ArcGIS Pro Help version 1.3.5861 installation detected.
12:36:15: Package ArcGIS Pro version 1.4.7198 installation detected.
12:36:15: Setting AGOL token
12:36:15: Checking for software update availability.
12:36:15: Catalog successfully processed.
12:36:15: Downloaded started...
12:36:15: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/InstallCatalog.xml?downloadID=NA&type=NA&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350575_2321b9de31325a928cbd1c5b8770269a&ext=.xml
12:36:15: Received REST redirection response.
12:36:15: Downloaded started...
12:36:14: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/InstallCatalog.xml?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..&type=catalog
12:36:14: REST argument [path] = software/arcgispro/current
12:36:14: REST server URL = https://downloads.arcgis.com/dms/rest/update/secured/
12:36:14: Setting AGOL token
12:36:14: Checking Server Status.
12:36:14: Updater client identified as ArcGISPro
12:36:14: Root packageID identified as 2

 

Has anyone come across this problem yet?

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