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'Fatal Error' when updating to 1.4

Question asked by Cyrus.Blankinship@cbre.com on Jan 13, 2017
Latest reply on Jan 13, 2017 by rkachelriess-esristaff

I'm trying to update to 1.4 (currently on 1.3) but it keeps failing halfway through the process. Something to do with ArcGISPro Help. Here is the log file:

 


12:37:59: ERROR Upgrade failed on: ArcGIS Pro Help
12:37:59: Download operation canceled.
12:37:59: MSIInstallProduct failed: error code = 1603
12:37:00: Attempting to upgrade product: ArcGIS Pro Help
12:37:00: Killing satellite process.
12:37:00: Killing satellite process.
12:36:52: Wating for ArcGISPro process to exit...
12:36:52: Found process to terminate.
12:36:52: Found process to terminate.
12:36:52: Searching for running processes within the update folder.
12:36:52: MSI file version: 1.4.7198
12:36:51: Existing installation detected.
12:36:50: Downloaded started...
12:36:50: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/ArcGISProHelp.msi?downloadID=4169848859&type=sms&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350610_de4a6c7eef903384b227ba4f9e845e7c&ext=.msi
12:36:50: Received REST redirection response.
12:36:50: Downloaded started...
12:36:49: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/ArcGISProHelp.msi?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..
12:36:19: Downloaded started...
12:36:18: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/ArcGISProHelp.cab?downloadID=4169848859&type=sms&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350578_bf46b715d8c3736395bd20470bbe831b&ext=.cab
12:36:18: Received REST redirection response.
12:36:18: Downloaded started...
12:36:18: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/ArcGISProHelp.cab?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..
12:36:18: Package ArcGIS Pro Help version 1.3.5861 installation detected.
12:36:18: Package ArcGIS Pro version 1.4.7198 installation detected.
12:36:18: Setting AGOL token
12:36:18: Software update initiated.
12:36:15: A software update is available.
12:36:15: Package ArcGIS Pro Help version 1.3.5861 installation detected.
12:36:15: Package ArcGIS Pro version 1.4.7198 installation detected.
12:36:15: Setting AGOL token
12:36:15: Checking for software update availability.
12:36:15: Catalog successfully processed.
12:36:15: Downloaded started...
12:36:15: Attempting to open connection to: https://esrisoftware.esri.com/akdlm/software/arcgispro/current/InstallCatalog.xml?downloadID=NA&type=NA&agolUsername=NA&receiptId=downloads.arcgis.com&__gdb__=1484350575_2321b9de31325a928cbd1c5b8770269a&ext=.xml
12:36:15: Received REST redirection response.
12:36:15: Downloaded started...
12:36:14: Attempting to open connection to: https://downloads.arcgis.com/dms/rest/update/secured/InstallCatalog.xml?folder=software/arcgispro/current&token=nHE-RZRE1e79HnLdQQdVngeMaX2tSo8UG0Hl4_rVHeBRHQlZc_-rqYX1QnqQHRBQYJ4xlePsicXa4qJzqnE9n5MNWVgHzbfJRqtbOzvyLjT0XYOVUzQRTEN618pFlJvEiPr-uD5At_APjKGzuuNsojinytPAm_2XB8s6PN7LoYi-ljO2Jtf8X1ZpJy4183fLU7sNz8EypOLn2kDNzWePRg..&type=catalog
12:36:14: REST argument [path] = software/arcgispro/current
12:36:14: REST server URL = https://downloads.arcgis.com/dms/rest/update/secured/
12:36:14: Setting AGOL token
12:36:14: Checking Server Status.
12:36:14: Updater client identified as ArcGISPro
12:36:14: Root packageID identified as 2

 

Has anyone come across this problem yet?

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