I need customer complaint tracking

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10-18-2018 07:39 AM
MTorres
Occasional Contributor

Does ESRI have an off the shelf schema or template for feature class/table for tracking water customer complaints? I need a way to track the locations of customer complaints and the subsequent response by my utility such as inspection, findings, actions taken to remedy legitimate issues, etc. Even a schema/template for other customer complaints like sewer would be good too.

Specifically I would like feature classes or tables I can integrate into my enterprise SDE. Thanks everyone!

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4 Replies
HowardCrothers
Esri Contributor

You can use Citizen Problem Reporter, Citizen Problem Manager and Citizen Problem Dashboard.  It includes schema for common water quality and water service complaints - Citizen Problem Reporter | ArcGIS Solutions for Local Government 

MTorres
Occasional Contributor

This seems like it might be useful, but I need a downloadable gdb like the LocalGovernmentModel. 

MTorres
Occasional Contributor

bump

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AllisonMuise1
Occasional Contributor III

You can deploy the solution to your organization/portal using the instructions here:

Deploy solution - Citizen Problem Reporter | ArcGIS Solutions for Local Government 

Once the layers are built, you can export them as file geodatabases: 

Use layers—ArcGIS Online Help | ArcGIS