Latest Contributions by AndrewWhitman1

Hi Maxime,  Can we try increasing the maximum number of instances to 9 for the geocoding service? Lets keep the .loc file where it is at for now and see if increasing resources helps with this issue.  After increasing, can we test geocoding to see what the performance looks like?   I also found this ArcSoc optimizer tool, which may be useful in the use case. I have not had the chance to use it but it could be worth a try.  ArcSoc Optimizer Tool https://www.arcgis.com/home/item.html?id=a0c2dde661f14b8ca58b8b7b5ddeb379 I hope this helps.   ... View more

Greetings Maxime,  I think there are a few things that may be helpful for managing resources while running ArcGIS Server at version 10.6. The version you are running does not yet support pooled instances which was introduced at 10.7. If you ever do upgrade to 10.7, this is the very first recommendation I would make.  However, I would like to know how many cores are on the machine you are using for the geocoding server. It would also be helpful to know what number of maximum and minimum instances are being assigned to the geocoding service within Server.  You can set these values based on the amount of resources needed. For instance, if I had 4 cores on this geocoding machine, I would set the maximum to 5. I would follow the n +1 formula where n=number of cores.  This geocoding service has 1 instance running, but I can change this by clicking on the service and editing the max and min instances.  I also found a few resources that can help you to manage resources on this machine and reduce unnecessary memory usage.  GIS Server Wiki http://www.wiki.gis.com/wiki/index.php/Server_Software_Performance#Server_process Inside the ArcGIS Server Site  https://enterprise.arcgis.com/en/server/latest/administer/windows/inside-an-arcgis-server-site.htm#ESRI_SECTION1_693C429E8C06449085778507602D3403 Geoprocessing Service Settings https://enterprise.arcgis.com/en/server/10.6/publish-services/windows/geoprocessing-service-settings-pooling-and-processes.htm I hope this helps! ... View more

Greetings Richard,  Can you provide the exact text of the error? Also, we should be able to verify whether a feature service has a replica through the REST endpoint.  I am curious to know whether this replica simply cannot be found or if the replica was never created due to some failure.  Can you screenshot the error or perhaps just provide the text?  ... View more

Greetings Janet,  If you have a web map that you are bringing into Collector for ArcGIS, you should be able to make just one layer editable while the others are not.  With this in mind, the table is now included in the edit settings you choose for this layer. Here are your options for setting edit settings:  So you can choose attributes only or update features. Based on my testing, it looks like "Update features" allows attributes that are associated with point, polygon or line features to be edited but not the related records of the table.  You can also just select what layers are editable at the web map level. This video shows what that looks like: Also keep in mind there is now Collector for ArcGIS (Classic) and Collector for ArcGIS. So when searching the documentation, be mindful of which of these are reading up on.   This is the documentation I have found that is helpful in navigating related tables and editable layers.  Collector for ArcGIS Restrict Editing https://doc.arcgis.com/en/collector/ipad/help/prepare-layer.htm#ESRI_SECTION1_01AC3E62BCDF4E40871FCE21ED46DBC1 Set up Related Tables in Collector https://support.esri.com/en/technical-article/000015422 Whats New in Collector for ArcGIS https://support.esri.com/en/technical-article/000015422 Whats New in Collector for ArcGIS (Classic)  https://doc.arcgis.com/en/collector-classic/overview/what-s-new.htm #editing #collector  ... View more

Hi Scott,  If you are using concurrent use licensing, then the very first thing updated should be ArcGIS License Manager. ArcGIS License Manager is backwards compatible with clients running a lower version, but if ArcGIS License Manager License Manager is lower than your Desktop installations, you could run into problems.  The versioning for ArcGIS License Manager has changed to a yearly release. So the most current release is 2019.1 which supports version 10.4.1.  The following documentation may be helpful in navigating this in relation to License Manager.  https://desktop.arcgis.com/en/license-manager/latest/supported-software-products.htm There are limitations when running Desktop and Server at different versions but you may be able to get by until you can update to the most recent version.  The following documentation discusses these limitations:  https://enterprise.arcgis.com/en/server/latest/get-started/windows/compatibility-of-arcgis-for-server-with-earlier-versions.htm I hope this helps!  ... View more

Sorry, I should clarify. Portal for ArcGIS and ArcGIS Online do not support grouping but ArcMap does support grouping, but these groups will not be maintained in Portal for ArcGIS or ArcGIS Online once you publish.  ... View more

Greetings Nicholas,  Based on my understanding, ArcGIS Online does not currently support grouped layers. However, it has been proposed as a new functionality within ArcGIS Ideas.  So it is coming in the future!  https://community.esri.com/ideas/9987-group-layers-for-arcgis-online I hope this helps!  ... View more

HI Georgia,  I am wondering if the web image layer was not setup using a mosaic data set. Based on the documentation, this is a prerequisite for configuring popups when using imagery.  https://doc.arcgis.com/en/arcgis-online/create-maps/configure-pop-ups.htm#ESRI_SECTION1_039AEBEB52B54B23B7B28339C6B6DDB1 If the process of setting up mosaic data sets becomes too tedious, I bet ArcGIS Pro tasks would come in handy:  https://pro.arcgis.com/en/pro-app/help/tasks/create-a-simple-task.htm Tasks are really helpful at creating efficient workflows that are iterative such as setting up mosaic datasets.  Hope this helps!  ... View more

Hi Jared,  Perhaps you can validate the XML format? I found a free site that could help:  https://codebeautify.org/xmlvalidator Also, can you verify that the following location exists and is accessible to the account running ArcGIS Server?  "File:///C:\Users\\un\...\7.jpg"  When comparing this file to the ones that are working, what is different? Are the other files named using numbers as well? (8.jpg, 9.jpg) The metadata should be in an XML format rather than .jpg, but ArcGIS Server also needs permissions to the location of any of these files.  I also found a few instances where the upgrade metadata tool mitigated this type of issue. Have you tried this already?  https://pro.arcgis.com/en/pro-app/help/metadata/upgrade-metadata-to-the-arcgis-format.htm ... View more

Hi Jeremy,  I am sorry to say I have never seen this response in an error message. However, we may be able to utilize some tools to get more information.  The first thing I would try (if possible) is to capture network traffic when this request is made. The second thing I would take a look at are the Server logs just like Jonathan suggested below.  Lastly, when I am faced with a situation where the error message is not giving me the information I need, I try to think of a different way I can replicate the call. Can we try reproducing this same call directly at REST? Or even switch the client out for a different one?  I know it is tedious, but what we really need is more information about what is causing the mysterious "JSON' error.  I hope this is helpful.  ... View more

Greetings Mathias,  After reviewing the documentation, I do not believe that Enterprise Sites can be customized for search results.  If the results are not returning what you would expect, I would suggest calling into Esri Support Services and discussing it with them.  This would be a good opportunity to Improve Enterprise Sites for the next release!  https://support.esri.com/en ... View more

Greetings Jan,  I would only pay attention to the Couchdb message here. There is a db user associated with the tile cache and it cannot authenticate here. Can we run the listmanageduser utility command for this tile cache? If so, I am curious what returns (You do not need to share credentials here obviously) and whether we can log into couchdb with the credentials.  https://enterprise.arcgis.com/en/data-store/latest/install/windows/data-store-utility-reference.htm#ESRI_SECTION1_E348A10DA7A14E1EBFE53FA65FEAA5E7 Also, what is the OS of these machines? CouchDB uses cookies to authenticate, I am wondering if we might be able to white list some URLs in the internet options if this is Windows.  The following article touches on what I have in mind for ensuring this authentication request goes through successfully.  https://support.esri.com/en/Technical-Article/000018751 ... View more

Heath,  That is correct. Now keep in mind the design of this changes at 10.7 and above but at 10.6.1, this is precisely how it should operate. Instances correlate with ArcSOCs. If you are on Windows, you can just open task manager and get a sense of how many ArcSOCs are running.  I always start with the baseline of ArcGIS Server system requirements and then make my way from there.  ... View more

Greetings Jeremy,  It sounds as if the client is truncating the error message. Can you query the logs within ArcGIS Server?  The JSON referenced here is simply a response to the REST API call created by your query of the related records. If we submitted the same request directly within the REST endpoint, I bet we would get the full text of the error or response.  This documentation may help in giving context to how these requests operate:  https://developers.arcgis.com/rest/services-reference/query-feature-service-.htm How do I check the ArcGIS Server logs?  https://enterprise.arcgis.com/en/server/10.6/administer/windows/work-with-server-logs.htm I hope this helps!  ... View more

Hi Heath,  Robert has addressed a lot of your questions, but I wanted to provide some additional resources:  Tune and Configure Services for ArcGIS Server ArcGIS Enterprise System Design strategies Although pooled instances changes this at 10.7.1, 10.6.1 will simply use the n +1 recommendation where n equals the total number of cores on your machine.  So if I have 4 cores on my machine and I know a service will encounter heavy traffic, I would set the maximum number of instances to 5 for optimal performance.  Also, if I know a service is not going to need as many resources, I can set the minimum instances to zero so that there are no ArcSOC's spun up but not being used.  Hope this helps!  -Andrew  ... View more