Latest Contributions by ColinLawrence

Diego, The issue described here is unique to Collector for Windows when installed outside of the app store. It sounds like you are having a separate problem in iOS. Would you mind either creating a new question or logging a case with Support Services? Some things to check and note would be: Does the app load at all or is in only crashing when attempting to log in? Version of Collector (same behavior in the new version and Classic?) Organization or login specific (are you able to log in to the Try It account?) Colin ... View more

Stuart,  Lets check the size of your installation to make sure it completely successfully: From the Windows start menu, select Settings > Apps & Features > find and select Collector for ArcGIS > Advanced options > check the storage size for the App. It should be about 59 MB. If you see a value that is significantly smaller, there may have been a problem with the installation. Typically this is caused by specific Windows Group Policy settings or anti virus program so it is best to work with your IT to narrow it down further. I have seen this effected by Microsoft Update Group Policy settings if that helps.  Thanks! ... View more

Hi Stuart, could you explain the behavior in a bit more detail? For example, does the app successfully launch to the sign in screen or are you not even getting to that point. If im understanding correctly, you do not have access to the Microsoft store? Colin ... View more

Another customer reported they were able to work around this by creating a shortcut: Open the "Run" program in the start menu (Windows key + R) Type in "shell:AppsFolder" Find the Collector application Right click and choose "Create Shortcut" Press "Ok" to place it on the desktop Go to the desktop and copy the shortcut Navigate to "C:\Users\Public\Desktop" (This is a hidden folder) Paste the shortcut on the public desktop Have the user sign in and verify they can open and use the app ... View more

Hi Eduardo, After configuring in GPS Direct, you will need to configure the the Location Provider in Collector to point to "Integrated Receiver" and not your listed device.  Colin ... View more

Hello, Are you still able to reproduce this error? I also received this error and did some searching which pointed me here.  Upon attempting to download the map again, it worked. My guess is that it was a time-out issue due to the size of the basemap and/or network connectivity. If you are able to reproduce the issue still I would recommend submitting a Support ticket so we can track and troubleshoot the problem further. Thanks! Colin ... View more

Hi Jessy, This is a known limitation with Collector and Windows. See the bottom of the page here: GPS receiver support—Collector for ArcGIS | ArcGIS  "For the Trimble R2 receiver on Windows, Collector can't access locations with RTX or local base station corrected locations via NTRIP. Collector can only access autonomous GPS fixes and SBAS corrected locations." If this is a major issue for your organization, I encourage you to open a Support case or post this to the Geonet ideas page so we can track the number of people effected. Thanks! ... View more

Hello Olivier, If you are on Windows 10 and cannot access the Windows Store for any reason, you can download the Collector installation files after logging in to your Esri Account.  Esri Downloads  ... View more

Hi Veronica, The X, Y, Z values in the GNSS metadata fields are raw data from your GNSS receiver. You will use whatever coordinate system your receiver or correction service uses to collect this data. For example, if you use a NAD83 2011 base station, the "Input Coordinate System" would be NAD 1983 2011. I hope this helps! ... View more

Just a quick update for everyone. BUG-000098329 has been resolved with the latest release (Pro 1.4.1) Release Notes for ArcGIS Pro 1.4—ArcGIS Pro | ArcGIS Desktop  Hopefully no further issues are discovered! ... View more

Although this topic is a little aged I recently came across an issue that causes these icons to become missing. It dont think this is what was occurring with the original poster, but given that it results in the same behavior, I figured I would add it to this thread.  The first thing to note is that if the XLSX is removed from the survey folder under My Survey Designs, these two icons will disappear. It is probably good practice not to move these for any reason.  The real issue I discovered is with creating surveys in Survey123 Connect with a period in the title. This will result in two duplicate surveys being created; both with the missing icons. It looks like it inexplicably created two XML documents, clearly confused by the period in the title.  I have logged a bug for this issue (BUG-000102606). Hopefully this helps if someone comes across this issue in the future.  ... View more

Hi Andy, Im sorry that didn't work. Please reach out to Tech Support so we can troubleshoot this issue for you.  https://support.esri.com/contact-tech-support  Thanks! ... View more

Andy, This tool coincides with ArcGIS Pro releases. It was logged at the current version (1.3) and version 1.4 is set to be released later this month. Unfortunately, I don't see any indication that this has been fixed for the 1.4 release. This issue is caused by an invalid in_map parameter but fortunately there is a workaround. The arcpy.CreateVectorTilePackage_management function only recognize a map name as valid in_map parameter instead of a map object. The explanation of the in_map parameter in the Create Vector Tile Package tool documentation (Create Vector Tile Package—Data Management toolbox | ArcGIS for Desktop ) is incorrect by saying that in_map is "The map from which tiles are generated and packaged". Further, the sample codes in the documentation are incorrect too because it uses the map as Input Map instead of the map name. For example, the following code will generate ERROR 000623: p = arcpy.mp.ArcGISProject("c:\\temp\\myproject.aprx") m = p.listMaps("Map")[0] arcpy.CreateVectorTilePackage_management(m, m.name + '.vtpk', "ONLINE") By modifying m to m.name, the code will work: p = arcpy.mp.ArcGISProject("c:\\temp\\myproject.aprx") m = p.listMaps("Map")[0] arcpy.CreateVectorTilePackage_management(m.name, m.name + '.vtpk', "ONLINE") Hopefully these issues (the bug and the documentation) will be resolved soon and this workaround allows you to continue your project successfully.  ... View more