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Hi Tom, This is a known issue in the current beta version, where if you own less than 10 maps for use in Collector, none of them will appear in the app. You should be able to work around this by sharing the map and relevant data to a group -- Groups appear as expected in Collector. This is fixed for the final release, coming hopefully in the next week or two. Regards, Colin
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03-27-2020
11:38 AM
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Hi Janet, You can find this in the iOS settings. Settings > Collector > Reset Sign In Options However, this will remove all stored sign ins and certificates so you will need to re-add the updated one. Regards, Colin
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03-27-2020
11:00 AM
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Hi Charlie, A way to do this would be to use the callback parameter with the URL scheme, like this: arcgis-collector://?referenceContext=addFeature&itemID="itemid"&featureSourceURL="fsurl"&featureAttributes="encoded attributes"&callback=arcgis-survey123:// you can also add a prompt for the user with a custom message, like so: callbackprompt=Return+to+Survey123&callback=arcgis-survey123:// I hope this helps! Regards, Colin
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03-27-2020
10:50 AM
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Hi Kathy, Can you clarify a couple of things for me: Are you (your fieldworkers) working in a connected or offline environment? ArcGIS Online or Enterprise? And finally, do you have an estimate on how long it took before they stopped seeing the tracks? Keep in mind that tracks do not draw until the map is panned/zoomed or otherwise refreshed. They could also try turning the layer off/on again to see if that prompts the redraw. With some additional information I hope to be able to help further. Thanks! Regards, Colin
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03-16-2020
12:23 PM
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Kristal, Glad I could help and dont worry, it can be confusing that some results pre-populate and other do not. We have considered adding this functionality for feature search in a future release. Regards, Colin
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03-04-2020
11:47 AM
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Hi Kristal, I hope I can help sort out what is going on. In "search2" what you are seeing is the suggestions returned from address search. These will appear as long as "Find location - by address" is checked on in the Web Map settings. I am also assuming you have configured to search by this particular layer in the Web Map settings and saved these changes. Currently, suggestions are not returned for feature searches; you must complete the search by tapping "search" to see the results. Do you get the results from your layer when you follow this workflow? Regards, Colin
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03-03-2020
02:17 PM
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Yes, please log a case if you can. Have you been able to narrow it to the editor tracking user fields? I am wondering if it is an issue with the default value being applied. You could try defining out these fields and see if its still reproducible? Colin
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01-22-2020
12:54 PM
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Thomas, Was a bug ever logged with Support? If so, could you pass along the bug number? Regards, Colin
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01-22-2020
09:27 AM
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Hi Kieran, Deleting an offline area from Collector should create a call to REST to delete the replica the next time a connection is established. Sometimes you may be in a state where you cannot delete the map from the device because the device is unavailable, locked, or any other reason. As long as you have already synced any changes in the data or recovered the database directly you should be safe to manually delete any replicas or versions. Based on your description of your workflow, it sounds like you may be better suited using Explorer for ArcGIS as you are not making field edits. Explorer also allows for Offline maps and GPS locations (no external GPS support). Regards, Colin
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01-21-2020
09:59 AM
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Hi Colin, What is the behavior you are seeing and is this unique to a single map/offline area? For example, can you explain what happens after you tap download (if anything)? If you have a screenshot of what you do see in the troubleshooting logs I can take a look and perhaps provide clarity. Regards, Colin
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01-16-2020
05:03 PM
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Hello Bill, I hope I can help you out. What version of Collector are you using? When you load a map or tap + to add a new feature, it should pan to your current location. Are you saying your current location (blue dot) is appearing in California when you are in South Carolina? When you mention looking at different basemaps, are you using different maps or switching the basemap from the basemap tool within Collector? Regards, Colin
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01-07-2020
10:43 AM
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Hi Thomas, The "Device will use a tile package it already has" setting is not a Collector setting. It is found in the Offline - Advanced Options in the Web Map details. This is where you manage Offline Areas, sync, and basemap download settings. Instructions for this workflow can be found on our doc page. If you still have issues with this workflow please let me know. Regards, Colin
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10-01-2019
10:05 AM
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Pam, Would you be able to share your map with us if in AGOL? If so, share the map and feature service to a group and invite the user Collector4Arcgis. In the log file I see a familiar error, but would like to investigate the data setup if possible. "The field already exists." Thanks!
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08-09-2019
02:37 PM
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Hi Pam, Is this a pre-planned map area generated in AGOL? Are you able to add an On Demand area directly within the app? Colin
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08-08-2019
04:33 PM
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Hi Randy, Older versions of the Apps (including Explorer) have older versions of Runtime that do not utilize advanced symbology. These display simple symbology by default which is why the issue would not be reproduced. Colin
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07-05-2019
09:43 AM
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