Latest Contributions by RandallWilliams

I think we'll need more detail in order to proceed. For instance, are you I see you're using machinename.esri.com:7443. Did you format that URL like this, using the https prefix: https://machinename.esri.com:7443. What specific error are you seeing? ... View more

Apologies, you can add this element to the web.config if it doesn't already exist.: <system.net> <defaultProxy> <proxy autoDetect="false" bypassonlocal="false" proxyaddress="http://127.0.0.1:8888" usesystemdefault="false" /> </defaultProxy> </system.net> ... View more

I agree with Vince. When I implement portal, I always install 2 web adaptors on the same web server, typically one named 'server' and the other named 'portal'. I then implement SSL all the way through the software stack. This isn't required in all situations, but like Vince mentioned, if you're going to use IWA at the web tier, you'll need two web adaptors. ... View more

What version of ArcGIS for Server are you working with? I ask because there's a bug that was logged against 10.2 for a similar issue: [#NIM097714 Clip and Ship GP (Geoprocessing) service example for ArcGIS for Desktop 10.1 or 10.2 produces empty output for KMZ, DWG, and DXF formats.] The documented work around is to move to 10.2.1 or 10.2.2 Here's the 10.2.1 example: http://www.arcgis.com/home/item.html?id=f1a22bdb78984d73a86f2ef2eec486fe ... View more

1. Do you have security applied at the service level or the folder level (the folder where the service is published into on ArcGIS Server)? 2. Are you using Portal for ArcGIS, and if so, is Portal Federated with ArcGIS Server? 3. Which version of ArcGIS Server are you using? ... View more

Hi Erik, Can you elaborate a little bit more on the issue reported? Like, when these failures occur are your users already on the internal network and attempting to VPN and reach the server? I don't think that this is a permissions issue per-se, but it could be a configuration issue with the ArcGIS Server virtual directories. The best way I can think of to test would be to proxy the web traffic between your iPads and your GIS Server and see where the point of failure is. We typically do this using a free tool called 'Fiddler'. Here's a blog post that explains the steps in detail... ... View more

There's not a documented limit on the number of feature classes that can be in a map document when caching a service. I'd set your ArcGIS Server logs to 'debug' and attempt to reproduce the issue and forward the logs to Esri support services. What's the source of the underlying data? If you're using enterprise GDB, I'd consider copying those feature classes to a file geodatabase that lives locally on the GIS Server, repath your cache document, and cache from that. This will help reduce or eliminate issues related to network latency and database performance. ... View more

Hi Jordan, Does the publishing analyzer indicate which layer is being copied up? I sometimes see this type of issue with a corrupted MXD, like it's holding onto a layer that isn't actually in the map document. When I see that, I open the original .MXD and then open a new ArcMap session, and drag the layers from the original MXD into a new map document. Then I try to publish the new map document. That will eliminate the chance that there's a stray layer. ... View more

The geodatabase is almost always last to be upgraded in the Esri software stack. That said, according to the SDE functionality matrix, a 10 sp5 client should be able to connect to a 10.2.x geodatbase: ... View more

Agreed with Bubba. If you were going to expose port 6080 to the web you'd want a CA cert for your GIS Server, but since you're exposing the GIS Server via the web adaptor you can set up a CA cert for the web server and be good. I generally create a new self signed certificate using the ArcGIS Server admin API using the application server's hostname as the CN instead of using the one that ships with the GIS Server. I also recommend testing with both http and https allowed on the GIS Server before flipping the switch and requiring https only. That way if something happens somehow and SSL is broken you can still get into the admin API and make adjustments. ... View more

Here in Esri support, we'd ask you to install Fiddler on these machines, start it up, and reproduce this issue. You could then compare the successful result against the unsuccessful result and see where the failure is. ... View more

The password reset tool has never failed for me. I also would like to understand the error. ... View more

We just use map services for internal network. We are using Web Adaptor(80) to administer and just wanted to be sure that enabling admin rights in Web Adaptor is safe. It is, especially for internal users. Enabling admin access means that users can access server manager and the admin API via the web adaptor instead of going to the default application server port of 6080 to do so. Just limit the users that are members of the admin role to prevent users from performing unauthorized access to your site. ... View more