Latest Contributions by RandallWilliams

We're working around this by updating the web.config as: <system.webServer>         <httpProtocol>           <customHeaders>             <clear />             <add name="X-UA-Compatible" value="IE=11" />           </customHeaders>         </httpProtocol> ... View more

Hi Paul, Can you elaborate on this observation? We support server hostname changes for Server and Portal. Typically the only thing action items required are to re-generate/reapply certificates and re-register the web adaptor to use the new hostname. I'd like to understand more about any challenges you may be experiencing. Common problems and solutions—Documentation (10.4) | ArcGIS for Server ... View more

Got it. Sounds like you may be working with a utility. Schneider may have provided you this guidance, but you'll want to install this patch: ArcGIS 10.2.1 for (Desktop, Engine, Server) Utilities and Telecom Update 5 Patch | Samples and Utilities ... View more

Yes, there is a mismatch. You'll need to get installation media for the web adaptor 10.3.1. It should be available in the Esri customer care portal. ... View more

Are you using Data Store for ArcGIS or are you working with another RDBMS? Do you see any errors in either the server or the portal logs with regard to this issue? When you publish directly to the GIS Server, are features copied into your server managed database? ... View more

Hi, Are there dependencies on 10.2.1 for your 3rd party applications? I'd like to understand the rationale behind upgrading to 10.2.1 rather than the newer releases - we're currently on 10.4 and are finalizing 10.4.1. If you haven't seen it already, this documentation may be helpful as you migrate: Migration checklist—Documentation | ArcGIS for Server Migrating ArcGIS Server 10.0 to later versions—Documentation | ArcGIS for Server What to expect when migrating ArcGIS Server 10.0 to later versions—Documentation | ArcGIS for Server Unless a bit of downtime for your existing site can be scheduled, I'd strongly suggest a parallel upgrade in your virtual environment so that you can 'flip the switch' for a relatively seamless move. ... View more

Understanding I'm late to the party, we sometimes see this happening with users who have applied Oracle Critical Patch Update – October 2014 without subsequently installing this patch: ArcGIS 'Oracle Critical Patch Update - October 2014' Connection Issue Patch | Samples and Utilities ... View more

HI Adam, In general, the geodatabase is the last in the stack to be updated because clients are backward compatible but may not be forward compatible. This isn't quite the same as upgrading the RDBMS - I'm speaking specifically to the geodatabase version. That said, keep in mind that SQL Server 2008 in particular is no longer supported at 10.4. This can be addressed by upgrading the SQL server native client or the SQL Server rdbms itself. Note that while 10.4 clients will be able to connect to a geodatabase on SQL 2008, the geodatabase cannot be subsequently upgraded and new geodatabases cannot be created from those 10.4 clients. This KB speaks specifically to this issue: Problem:  After upgrading to ArcGIS 10.4 for Server, existing services that use data in geodatabases in SQL Server no longer work http://support.esri.com/en/knowledgebase/techarticles/detail/46427 ... View more

Is this a fused or a multi-layered cache? Multi-layered cache is not supported past 10.0. The workflow described here has always worked for me: Migrating ArcGIS Server 10.0 to later versions—Documentation | ArcGIS for Server ... View more

At 10.2, this error can happen when a user makes a request to a web service that doesn't actually exist. I've also seen this when editor tracking is misconfigured. How are you reproducing this issue? ... View more

That's correct. The domains need to be in the same forest, and you'll need to update the security config JSON to point to your global catalog server. ... View more

Users who have lost access to ArcGIS.com basemaps should contact Esri support services. Their source IP may have been flagged for making too many unique requests to individual tiles. The tools were designed to download a study area, think town/county rather than state/nation/full extent of the basemap. Requests to create tile packages for the full extent of the basemaps can be interpreted as 'tile scraping', which there are automated controls to prevent. Esri support can help users understand if their IPs are getting blacklisted. ... View more

How is your app passing credentials to the token service? Are you using a proxy page? ... View more

If the IP of the VM host changing, or is the IP of the GIS Server hosted on the VM host changing? Honestly, unless some resource is being referenced via IP and DNS is working properly, there should be no impact. If the HOSTNAME of the GIS Server changes, you'll need to re-register the web adaptor and re-create your HTTPS certificates. Are you experiencing any issues? ... View more

I'm willing to be that if the services dialog is refreshed, the ArcGIS Service will be listed as 'stopped'. Services attempting to start and then immediately stopping indicates a permission issue - the ArcGIS Service account doesn't have rights to C:\program files\arcgis\server. I'd run the 'Configure ArcGIS Server Account' tool as an administrator. This tool will provide the required access for the ArcGIS Service account. ... View more