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Great to chat with you, Morten. This is on an older version of our app. It is using 100.3. Unfortunately, App Insights doesn't capture the dump. We only have this stack trace. We can engage with our customer and find that user/laptop, but that tends to be quite hard to track down. The only other detail we have is that the screen was likely in portrait mode (800x1280 was the system-reported resolution).
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02-10-2020
11:38 AM
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708
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We're not sure why this is occurring, but we get back the following crash from a few of our client sites. It is in a WPF application using Runtime. As the stack trace shows, this exception is not due to a particular call to the Runtime. Seems to be caused by the underlying layout engine. Any idea why this might be happening? Esri.ArcGISRuntime.ArcGISRuntimeException: device or resource busy: c:\daily_r\rtc\runtimecore\c_api\src\mapping\map_view\map_view.cpp(479) : error : Exception caught in RT_MapView_locationToScreen - at Esri.ArcGISRuntime.ArcGISException.HandleCoreError - at RuntimeCoreNet.GeneratedWrappers.Interop.CheckError - at RuntimeCoreNet.GeneratedWrappers.CoreMapView.LocationToScreen - at Esri.ArcGISRuntime.UI.Controls.MapView.LocationToScreen - at Esri.ArcGISRuntime.UI.Controls.GeoView.<ArrangeViewOverlays>b__205_1 - at Esri.ArcGISRuntime.UI.Controls.MapOverlayPanel.ArrangeMapOverlayItem - at Esri.ArcGISRuntime.UI.Controls.MapOverlayPanel.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Border.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Border.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Control.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at MS.Internal.Helper.ArrangeElementWithSingleChild - at System.Windows.Controls.ContentPresenter.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Border.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Control.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at MS.Internal.Helper.ArrangeElementWithSingleChild - at System.Windows.Controls.ContentPresenter.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Control.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at MS.Internal.Helper.ArrangeElementWithSingleChild - at System.Windows.Controls.ContentPresenter.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Decorator.ArrangeOverride - at System.Windows.Documents.AdornerDecorator.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Controls.Grid.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Window.ArrangeOverride - at System.Windows.FrameworkElement.ArrangeCore - at System.Windows.UIElement.Arrange - at System.Windows.Interop.HwndSource.Process_WM_SIZE - at System.Windows.Interop.HwndSource.LayoutFilterMessage - at MS.Win32.HwndWrapper.WndProc - at MS.Win32.HwndSubclass.DispatcherCallbackOperation - at System.Windows.Threading.ExceptionWrapper.InternalRealCall - at System.Windows.Threading.ExceptionWrapper.TryCatchWhen - at System.Windows.Threading.Dispatcher.LegacyInvokeImpl - at MS.Win32.HwndSubclass.SubclassWndProc
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02-10-2020
08:17 AM
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0
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4
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761
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We receive these errors from telemetry we gather from our Runtime application. Because this is at client sites, we have very little visibility into the details until they start a ticket. This has not happened yet. But, it seems likely that we'll get the case soon. When we do, I can provide any other diagnosis info we can gather. My hope here was to gain some initial insight from those who know the underlying code of Server and could speak to why it would give this error message. I'm interested in any speculation here. Can we at least be assured that Server is looking for particular content in json and didn't receive it? Or could such an error mean that it received something else (like xml) when it was expecting json?
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01-28-2020
07:58 AM
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0
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489
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Runtime is calling Server in this case. So, it shouldn't be truncating the message. The entire message is "json". So, it seems you saying that Runtime is structuring the REST call incorrectly. Unfortunately, because the error doesn't give me enough information to know how the call is incorrect, I have very little I can do. Are there certain cases in which Server would just reply with "json"?
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01-27-2020
02:12 PM
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1
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489
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When we try to retrieve related records using ArcGIS Server's queryRelatedRecords endpoint, our clients sometimes receive an odd error message. It's just "json". This is really hard to diagnose. Any ideas on what it might be alluding to? What JSON is it talking about?
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01-27-2020
09:19 AM
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5
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557
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Not sure what to make of this error. From the telemetry we are getting from some of our clients, it seems related record queries are not working correctly. We are using the ServiceFeatureTable.QueryRelatedFeaturesAsync method that takes three parameters: ArcGISFeature Parameters configured to use only one relationship class QueryFeatureFields.LoadAll ServiceFeatureTable.QueryRelatedFeaturesAsync Method (ArcGISFeature, RelatedQueryParameters, QueryFeatureFields) The exception's message is simply "json". Exception type is Esri.ArcGISRuntime.Http.ArcGISWebException. Any ideas?
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09-27-2019
08:31 AM
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0
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412
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Right, but Xamarin.Forms Runtime wouldn't involve the Windows OS when the iOS app is running. And, the app is built on a Mac. I want to be sure this bit of evidence makes it into your case. It appears to us that something more is going on here that doesn't just involve Windows or a KB that was installed there. Does the dev teams at esri have a theory for the symptoms we are seeing in iOS?
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07-08-2019
11:09 PM
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1
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570
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Thanks for pointing that out. Unfortunately, we also see the behavior in iOS when using the Xamarin.Forms Runtime. Any thoughts for our next steps there? We've put in place the workaround, but don't know when we can remove it.
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07-08-2019
04:02 PM
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3
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We've also noticed this behavior in iOS, using the Xamarin.Forms Runtime. Our workaround is the same as it was on WPF (featureTable.UseAdvancedSymbology = false). Any suggestions as to why this was?
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07-08-2019
04:00 PM
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Be aware that some of our clients have started seeing the same issue. We'll likely ship this workaround to them as a temporary hot-fix. But, we'll be very interested in the version of Runtime that has the full fix.
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07-08-2019
03:40 PM
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2060
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Very good. We'll make sure to only use one layer per URI. Thanks for the input!
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06-28-2019
08:27 AM
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464
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Just found another similar issue reported in 100.3 and 100.4. https://community.esri.com/message/792505-map-crash-runtime-net-1003 Sounds like we're pretty sure this is graphics driver related. We'll check with our clients to be sure they have updated their drivers.
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06-28-2019
08:10 AM
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920
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In our WPF application's telemetry, we found a few crashes related to a DirectX exception. Not much is in the stack trace. The core error message is: DirectX failure CreateQuery code = 0x887a0005: \nc:\dailyr\rtc\runtimecore\capi\src\mapping\mapview\geoview.cpp(209) : error : Exception caught in RTGeoView_pulse What might cause this issue? Full stack trace is below. [{"severityLevel":"Critical","parsedStack":[{"assembly":"Esri.ArcGISRuntime, Version=100.5.0.0, Culture=neutral, PublicKeyToken=8fc3cc631e44ad86","method":"Esri.ArcGISRuntime.ArcGISException.HandleCoreError","level":0,"line":0},{"assembly":"Esri.ArcGISRuntime, Version=100.5.0.0, Culture=neutral, PublicKeyToken=8fc3cc631e44ad86","method":"RuntimeCoreNet.GeneratedWrappers.Interop.CheckError","level":1,"line":0},{"assembly":"Esri.ArcGISRuntime, Version=100.5.0.0, Culture=neutral, PublicKeyToken=8fc3cc631e44ad86","method":"RuntimeCoreNet.GeneratedWrappers.CoreGeoView.Pulse","level":2,"line":0},{"assembly":"Esri.ArcGISRuntime, Version=100.5.0.0, Culture=neutral, PublicKeyToken=8fc3cc631e44ad86","method":"Esri.ArcGISRuntime.Internal.HostedSurfaceElement.CompositionTargetRendering","level":3,"line":0},{"assembly":"PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Media.MediaContext.RenderMessageHandlerCore","level":4,"line":0},{"assembly":"PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Media.MediaContext.AnimatedRenderMessageHandler","level":5,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.ExceptionWrapper.InternalRealCall","level":6,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.ExceptionWrapper.TryCatchWhen","level":7,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.DispatcherOperation.InvokeImpl","level":8,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Internal.CulturePreservingExecutionContext.CallbackWrapper","level":9,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.RunInternal","level":10,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.Run","level":11,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.Run","level":12,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Internal.CulturePreservingExecutionContext.Run","level":13,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.DispatcherOperation.Invoke","level":14,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.Dispatcher.ProcessQueue","level":15,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.Dispatcher.WndProcHook","level":16,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Win32.HwndWrapper.WndProc","level":17,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Win32.HwndSubclass.DispatcherCallbackOperation","level":18,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.ExceptionWrapper.InternalRealCall","level":19,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.ExceptionWrapper.TryCatchWhen","level":20,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.Dispatcher.LegacyInvokeImpl","level":21,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Win32.HwndSubclass.SubclassWndProc","level":22,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"MS.Win32.UnsafeNativeMethods.DispatchMessage","level":23,"line":0},{"assembly":"WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35","method":"System.Windows.Threading.Dispatcher.PushFrameImpl","level":24,"line":0},{"assembly":"Esri.ArcGISRuntime, Version=100.5.0.0, Culture=neutral, PublicKeyToken=8fc3cc631e44ad86","method":"Esri.ArcGISRuntime.Internal.HostedSurfaceElement.SurfaceBackgroundUiWorker","level":25,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.RunInternal","level":26,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.Run","level":27,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ExecutionContext.Run","level":28,"line":0},{"assembly":"mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089","method":"System.Threading.ThreadHelper.ThreadStart","level":29,"line":0}],"outerId":"0","message":"DirectX failure CreateQuery code = 0x887a0005: \nc:\dailyr\rtc\runtimecore\capi\src\mapping\mapview\geoview.cpp(209) : error : Exception caught in RTGeoView_pulse","type":"Esri.ArcGISRuntime.ArcGISRuntimeException","id":"6993709"}]
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06-28-2019
08:04 AM
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0
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1
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1036
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Using the technique in the following doc, one could add multiple feature layers that point to the same layer: https://developers.arcgis.com/net/latest/wpf/api-reference/html/M_Esri_ArcGISRuntime_Mapping_FeatureLayer__ctor_3.htm One might do this to group or stack the same layer's data to show it in different contexts. Does Runtime cache the features and rendering artifacts so that there's not double of everything from that feature layer sitting in memory?
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06-26-2019
11:48 AM
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0
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3
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537
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