I know this is a bit of an old post, however, just wondering if since the time of this post if anyone has been able to successfully implement a 'notification' solution to the CSR - email notification to individuals within a department is a pretty much a necessity in order to get this implemented here.
It is interesting that you just brought this up, because I was just recently asked to look at this application again (2 years later) and to get it up and functioning. While I have not been able to get any kind of notification system that works into our ticketing system, I have devised three workarounds:
Not perfect solutions, but I think I can make them work. That said, I would really prefer to have a more concrete solution from ESRI. I'm curious what others have done to make this work for them.
Once I get this script finished, I will gladly share it.
Hey Andrew glad to hear you are making progress; I was just looking at a python solution workaround myself and feel this may be the best option - I'd most definitely be interested in seeing your script when finished. Thanks!
I am also interested in this. I'm looking to print out a request using an ArcMap rpt. We are currently doing this in ArcMap but our users hate using ArcMap because it is so cumbersome for non GIS staff.