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Runtime Installer requierements?

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08-22-2011 04:25 AM
MatthewKnight
by
Deactivated User
‎08-22-2011 04:25 AM
This is a general Runtime problem, not Java-specific.

When I try to install Runtime on my 32bit Windows XP SP3 machine I get the following Windows Installer error: "This installation package is not supported by this processor type.  Contact your product vendor."

From http://resourcesbeta.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_Runtime_10_1_for... I see that my operating system should be supported, I ran ProcFeatures on my processor and got the following output:

Intel(R) Core(TM)2 Duo CPU     T9400  @ 2.53GHz
x86 Family 6 Model 23 Stepping 10, GenuineIntel
No Execute Protection:              Y
Physical Address Extensions (PAE):  Y
Floating point emulation:           N
Pentium Floating point errata:      N
RDTSC (Cycle counter):              Y
MMX Instruction Set:                Y
3D Now Instruction Set:             N
SSE Instruction Set:                Y
SSE2 Instruction Set:               Y

This seems to be fine.  Possibly a bug in the installer logic, or am I missing something else?
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2 Replies
RalfGottschalk
by Esri Contributor
Esri Contributor
‎08-22-2011 03:40 PM
Hi Matthew,

This error message would occur if you try to install the 64-bit Runtime on a 32-Bit OS.

Could you please verify if you are installing the correct Runtime on your machine?


This is a general Runtime problem, not Java-specific.

When I try to install Runtime on my 32bit Windows XP SP3 machine I get the following Windows Installer error: "This installation package is not supported by this processor type.  Contact your product vendor."

From http://resourcesbeta.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_Runtime_10_1_for... I see that my operating system should be supported, I ran ProcFeatures on my processor and got the following output:

Intel(R) Core(TM)2 Duo CPU     T9400  @ 2.53GHz
x86 Family 6 Model 23 Stepping 10, GenuineIntel
No Execute Protection:              Y
Physical Address Extensions (PAE):  Y
Floating point emulation:           N
Pentium Floating point errata:      N
RDTSC (Cycle counter):              Y
MMX Instruction Set:                Y
3D Now Instruction Set:             N
SSE Instruction Set:                Y
SSE2 Instruction Set:               Y

This seems to be fine.  Possibly a bug in the installer logic, or am I missing something else?
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MatthewKnight
by
Deactivated User
‎08-23-2011 03:47 AM
Yep, didn't notice separate downloads for 32 and 64.  My mistake.
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