AGS Config-store in a Windows Cluster (oplocks)

[Anonymous User]

We are facing some publishing (error 001369) problems in our ArcGIS Server 10.6

Deployment:

   - ArcGIS Enterprise  (HA) with 6 machines (2 for portal, 2 for server, 2 for datastore)

   - Config-Store & directories storaged in a microsoft cluster file server (windows 2008)

This error (error 001369) appears sometimes with differents services types (such as map services, network services, geocoding). We have checked twice this link Error: ERROR 001369: Failed to create the service  

We tried to disable oplock (https://support.microsoft.com/en-ph/help/296264/configuring-opportunistic-locking-in-windows ) but after this modifications the shared storage became offline.

Any ideas?

Thanks in advance!

[ChristopherPawlyszyn]

Hello Victor, thanks for your question. The file server cluster is likely causing this issue due to the fact that it takes an additional amount of time to confirm the write process is complete on both (or all) nodes before returning that confirmation to the software. This violates the immediate consistency requirement of our documentation: https://enterprise.arcgis.com/en/server/latest/install/windows/choosing-a-nas-device.htm.

We've seen a majority of the undesired behaviors of distributed file systems show up during publishing. I'd suggest attempting to move the config-store and directories to a regular SMB share and see if the behavior is still present as a first-attempt at isolating the behavior.